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email problems with EI6

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email problems with EI6

when I log in to my emails a pop up page comes up saying I have logged in on a different page, then the only way I can log in to my emails is when I change the setting on the opposite page from EI6 advanced to simple mode, help & support suggested I delete all my temporary internet files and cookies which I did, but to no avail the problem still exists. Has anyone else had this problem or can anyone help?