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ASUS A7N8X M/B and Binatone 500 Modem

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ASUS A7N8X M/B and Binatone 500 Modem

Sad
Someone out there must know the answer to this problem because Plus.net and Binatone certain do not (or just do not want to know!!!

A brand new ASUS A7N8X deluxe motherboard, AMD +2800XP CPU, 768MB RAM and a UDMA 133 80GB HDD. The problem is that the modem will not function. It will allow connection to Plus.net but will not transmit or receive any data. It will not even load a very simple page like Google. I have done a complete new install, put SP1 on etc before installing the drivers. Someone please help before the lot goes out of the window.

TIA
12 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

ASUS A7N8X M/B and Binatone 500 Modem

Could be a DNS config error. Can you ping any web URLs

start->run->cmd

ping www.plus.net

and see if it resolves to an IP address: 212.159.8.137

Also try ping 212.159.8.137 and see if that works.

While you are there post the result from ipconfig /all
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ASUS A7N8X M/B and Binatone 500 Modem

Just out of interest, as I do not know that modem, If the modem does not rx or tx any data, how do you know you are connected to +net ?Huh
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ASUS A7N8X M/B and Binatone 500 Modem

Sad In the task bar a pop up ballon appears and says connected at 512/256. Also if I hover over the two screens icon it say uploaded 2000 Bytes and downloaded 5000 Bytes - sometimes a few more sometimes a few less. it also says 576.0 kps.

I will have to swap the modem over to test Peter Vaughan's request
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ASUS A7N8X M/B and Binatone 500 Modem

ADSL does not work the same way as a normal modem. You syncronise with the exchange equipment at the speed defined by your account type, at which point you do not in any way need to authenticate.

As such, make sure you have given the right username, password, VCI and VPI.
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ASUS A7N8X M/B and Binatone 500 Modem

acarr's comment is exactly why I asked how you knew you are connected to +Net.
The 512/256 info you are seeing is the DSL speed between you and the exchange. It does not indicate that you are connected to +Net. Similarly, the small byte transfer you are seeing are liable to be check packets between you and the exchange.
It is quite possible that you are not actualy connected to +Net, due to bad username, password or other config.
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ASUS A7N8X M/B and ADSL 500 Modem

Ok I have only just back to this. In the interim I have just borrowed a Dynamode A360 (also supplied by +net) and that worked just fine without any adjustments or anything. Unfortunately my friend wanted it back and refused to swap it for mine - even though mine works fine on his system - I wonder why?!!

To my way of thinking this proves beyond all reasonable doubt that the ADSL 500 ist the root cause of the problem but +net steadfastly refuse to do anything about it even though I have offered to buy one of their new versions. I am beginning to wonder where the rating for customer service comes from - the guys I have spoken to at +net of late give me feeling that they do not want to know because this is taking longer than their allotted 50 seconds to deal with each call

I have also looked through other postings on this modem and am absolutely astounded by the shear number of complaints - no wonder +net have stopped supplying it.

Anyway here are the results of my ping(ing) - I do not know what they mean maybe some will interpret.

TIA

Martyn

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ben>ping www.plus.net

Pinging portal.plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=23ms TTL=250
Reply from 212.159.8.137: bytes=32 time=22ms TTL=250
Reply from 212.159.8.137: bytes=32 time=23ms TTL=250
Reply from 212.159.8.137: bytes=32 time=23ms TTL=250

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms

C:\Documents and Settings\Ben>ping 212.159.8.137

Pinging 212.159.8.137 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 212.159.8.137: bytes=32 time=22ms TTL=250
Reply from 212.159.8.137: bytes=32 time=22ms TTL=250

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 22ms, Average = 22ms

C:\Documents and Settings\Ben>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : 77y7wpyux0t7qml
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Binatone ADSL 500 USB Modem Dial-Up PPP Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 81.174.247.162
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 81.174.247.162
DNS Servers . . . . . . . . . . . : 212.159.13.49
212.159.13.50
NetBIOS over Tcpip. . . . . . . . : Disabled Cry
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ASUS A7N8X M/B and Binatone 500 Modem

I think there is a system miss-match between your
motherboard and the Binatone modem if you've already
tried another modem and it's working fine.
You could go on forever trying to get it to work
and I don't think it's worth the effort.
Update your motherboard BIOS via the Asus web -site
as new motherboards usually come with a host of fixes,
via updates.
Also update the nforce driver utility either via the Asus web -site
or Nvidia. Then re-install modem drivers.
Get yourself a modem from Speedtouch
either their 330 USB or if you can stretch the budget a single port
ethernet router , both will work without the problems your having.
I wouldn't buy a Dynamode A360.
Alec.
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ASUS A7N8X M/B and Binatone 500 Modem

Boards with USB2 usually have less problems with USB modems than older Mobo's and USB1.1 . I assume you have the updated drivers for USB2 installed ?
I have no idea what the current draw of the Binatone modem is in comparison to the Dynamode as this is the only variable left.
Power supply issues can be areal problem with USB modems, this includes insufficient power to run the modem or interference on the power line of the USB connection.
One way of checking if it is interference on the power side, is to change the FSB frequency via the BIOS or, if possible, lower the CPU clock speed and see if it makes a difference.

Personally, as your Motherboard has LAN on board, I would get a ethernet modem router and keep away from USB.
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ASUS A7N8X M/B and Binatone 500 Modem

The Binatone ADSL500 is usb 1.1 and not usb2 so having usb2 installed/set will not make any difference.
Also the Dynamode usb modem is also usb 1.1 and there will be no difference if used on usb2.
There are not many usb2 modems around.
Having usb2 will not make a usb1.1 modem work if if it did not under usb1.1
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ASUS A7N8X M/B and Binatone 500 Modem

USB2 specification is different to USB1.1 not only in transfer rate but also power handling and power control. It is the extra power handling capabilities of USB2 that is being utilised and not the extra speed.
stonechat
Grafter
Posts: 110
Registered: 30-07-2007

Connection problems

HI

Sorry if I amsuggesting something far too obvious
Have you tried setting the Internet Options/Connections to 'never dial a connection'

Bob
gosforth
Grafter
Posts: 109
Registered: 11-10-2007

ASUS A7N8X M/B and Binatone 500 Modem

Sorry to hear you are having such problems. I have an ASUS A7N8XE Deluxe with the Dynamode A360 and it works fine. However, I am going to change it for a router so that I can try out Linux. There are no recent Linux drivers.