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why does it take 30-45 mins to get to cu service on phone ?

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why does it take 30-45 mins to get to cu service on phone ?

ive recently subscribed to plus net,most of the service i am fairly happy with,but when a problem occurs and you need to speak to someone on the phones it is very frustrating having to wait so long to get through.and the music you have to listen to is appaling while you wait.this forum idea is very good,i think its important
3 REPLIES
Community Veteran
Posts: 2,322
Registered: 01-08-2007

why does it take 30-45 mins to get to cu service on phone ?

Sorry to hear you are having difficulties. The CS department are aware that the waiting times are pretty bad at present - they have said these are being addressed.

Is there anything that wehere on the forum can help you with?
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why does it take 30-45 mins to get to cu service on phone ?

no i sorted the problem with the help of a friend.but thanks for replying.are u a member of the customer service dept?or just another subscriber?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

why does it take 30-45 mins to get to cu service on phone ?

He is a fellow customer.

Plusnet staff have 'PlusNet comms team' or Plusnet staff' below their name (on the left) and usually have an appropriate signature to show they are employees.