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whats going on with regrade

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whats going on with regrade

I was sent an email on the 19th April (15 days ago) saying this:

'PlusNet are pleased to confirm that your broadband regrade to BT IPStream
Max is now complete.

Please note: You may need to reboot your modem or router before you can
experience your new speed.'

Hmm, very odd then, that my downstream speed is all over the place sometimes as low as 0.9MB. Why is this happening?
Can somebody actually answer this. I believe this is about the 5th time I've asked. There seems to be zero help for the customers. Ringing up the customer support doesn't help either.
Is my regrade not complete yet? after 15 days!
I'm getting quite frustrated now...
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

whats going on with regrade

Hi,

Your regrade is complete, the speeds though are going to be dependant on a number of factors. Do you know what your line stats are? That's a good start to seeing what sort of speed you could be seeing.
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whats going on with regrade

no, how do I check?
If its complete, it's really choppy. I mean no consistency at all. It rarley gets to 3MB. Is this usualy for an 8MB connection ? :roll:

Moderators note by John (johnessex) Full quote of preceding post removed as per the Link:rules
willhome
Grafter
Posts: 272
Registered: 06-08-2007

whats going on with regrade

can be totally normal depending on your link. go in to your router.

use browser type normally its 192.168.0.1

then look around for status/stats for noise /SNR etc
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

whats going on with regrade

Mine was on 20th but still not completed as my speed is still 1 meg,
I synced at 2.3 to start with & snr was 7 & no drops with USB modem but occasional with router. now I sync at 1.8 with interleaving & snr of 12 but still no speed increase.

I have requested interleaving be turned off
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whats going on with regrade

Quote
can be totally normal depending on your link. go in to your router.

use browser type normally its 192.168.0.1

then look around for status/stats for noise /SNR etc


I have USB modem. How do I check with that?

And vicnewey what is interweaving?
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whats going on with regrade

Well i was sent an email on the 29th (my billing date) saying i was moved over to the new broadband 1 premier package. However, no sign whatsoever of MaxDsl and no order has been placed for me.

I raised a queue jump ticket - of course no reply on that just typical.

The email inferred it could take until September - what the hell have i done to deserve thisHuhHuh?

You can bank on this that i am going to aol as soon as 12 months is done. As bad as their CS is, they place no restrictions and i am not a heavy downloader. However, i like to watch footie in 'peak-time' and plus net seeing this as p2p causes massive grief. AOL is smooth as on a 1meg connection! Trust me soccer lovers go!!!!
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

whats going on with regrade

@machina777

Have a look at http://kitz.co.uk/adsl/frogstats.htm - hopefully your modem will be there somewhere.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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whats going on with regrade

i just find it typical that when you raise a controversial point like I do, Plusnet never, EVER reply!

Say no more.