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what the hell is goign on here?!!!!!!!!!!!!!!!!

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what the hell is goign on here?!!!!!!!!!!!!!!!!

hi there
mr long here i have not been sent my hardware yet
and my line was activated friday night can you please tell me what is going on as iam paying for the adsl and can not use it as not recieved hardware please can yuo sort this problem out please
thank you
mr long
2 REPLIES
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RE: what the hell is goign on here?!!!!!!!!!!!!!!!!

I've been looking through PlusNet's ADSL blurb as I'm considering upgrading my account as well. My (possibly incorrect) understanding is that they don't actually send out the hardware until after the line has been confirmed as activated. They say to allow 5-10 days for hardware delivery, but I assume that's 5-10 days after confirmation of activation. I might be wrong, but that's how it reads to me.

I'm sure PlusNet will soon correct me if I'm wrong!
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RE: what the hell is goign on here?!!!!!!!!!!!!!!!!

Hi Scott,

Due to the fact that the ADSL provisioning procedure can fail at any time right up until the point of activation of your line, we do not send out hardware until confirmation has been received from BT that your line is ADSL active.

Hardware is ordered from our warehouse as soon as we recieve the above confirmation and you should then receive your order 2-3 working days later.

Apologies for any inconvenience caused by this brief delay.

Regards,
Mark.

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| Mark Hague...................Unmetered & ADSL solutions
| Technical Support.......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
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