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well another week goes by without the LLU MAC key

bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

well another week goes by without the LLU MAC key

After a month of waiting for this key last week I was apparently moved back to the start of the queue, don't know why...

well another week goes by without the LLU MAC key

can someone from +net please tell me what is going on!
14 REPLIES
bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

well another week goes by without the LLU MAC key

hello hello any plusnet people like to comment/help?

if not any suggestions on which isp i should move to?

not after anything too grand just good support and a reliable service?
bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

well another week goes by without the LLU MAC key

at last it seems i'll be moved back to BTw next friday
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

well another week goes by without the LLU MAC key

You could try looking here http://www.dslzoneuk.net/isp_info.php
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well another week goes by without the LLU MAC key

Good luck getting your MAC code! Having read your post here I was expecting a long wait, but they got mine to me in about 30 hours! Very surprised...
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well another week goes by without the LLU MAC key

bluewhale,

Seeking support via the forums has never been guaranteed as you well know. However since the building move it was announced that a mass ticket answering drive was to take place, and so the attendance of comms is at a very low level.

I would suggest you would be better to raise this matter in a ticket.

Regards,
bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

well another week goes by without the LLU MAC key

Quote

I would suggest you would be better to raise this matter in a ticket.


i've had this raised as a ticket and pm various people for over a month now

so i suggest that i have been forced to try all available channels and non have been successful

still it seems it's finally going to get done now, but we'll see.
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

well another week goes by without the LLU MAC key

It is certainly a long process. Took a month and a half for me from reporting problems to getting back to BT Wholesale. The LLU MAC system totally sucks atm. But, it is a trial and will be totally automated like the standard MAC system is once it comes out of the trial. Dunno when that will be tho Tongue
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well another week goes by without the LLU MAC key

Quote
I would suggest you would be better to raise this matter in a ticket.


If you do not get the right answer first time!!!! Don’t bother waiting for a reply to your ticket as this often takes several days or more... nah! Instead close your ticket after copying everything and open a new ticket... new tickets appear to have the priority.


Good Luck
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well another week goes by without the LLU MAC key

It took 17 minutes from request to receipt of my MAC key on Friday.

At least they've been efficient in one area of late. (For me)
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well another week goes by without the LLU MAC key

I've just requested my LLU Mac - please don't tell me I'm going to be waiting a month to get it? Is this standard?
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well another week goes by without the LLU MAC key

I think I was lucky - my LLU MAC was received the very day after requesting it.
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

well another week goes by without the LLU MAC key

That was probably bluewhale's one! Tongue
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well another week goes by without the LLU MAC key

The LLU didn't provision my account properly so I've been without broadband since 22nd August :?

Been waiting just over a week now to get a MAC so I can move back to BT's ipstream. I'm really hoping it doesn't take a month to get it, as then I'm still looking at another week for BT to re setup the line.

Damn I hate PlusNet, and more specifically, their sodding LLU!! Evil
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well another week goes by without the LLU MAC key

my llu mac came through in 2 days, for once pn did something quick and got it right lol!!