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web slow and download speeds up and down

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web slow and download speeds up and down

Hi all this is my 1st post here
when I was on 2meg everything was fine no problem with speed or web browsing at all since the max DSL upgrade I have a had a few problems
the last 3 days web browsing is getting close to dialup and the download speeds vary from 3k to 160k I have raised a ticket about this and even tried the support line (local number one ) of which they told me they can not sort any of these problems on the phone as I have got a connection i would have to raised ticket but somtimes its nice to talk to a human about problems

Now I understand that there are a few problems going on with max DSL and that I accept that according to plusnets stable speed page for me is 4000 so

1 what speed should I be getting ? stable router sync at 6200 at the min

2 why is it worse than when I was on 2000

so can anyone at plus give me answers please
6 REPLIES
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

web slow and download speeds up and down

There are many reasons why your experience of MaxDSL may not be as good as you expect it, please take a look at this article for more information.
N/A

web slow and download speeds up and down

so this is acceptable for the £21.99 which is what i am paying
slow web browsing is the main issue here
also the problems with slow browsing is that plusnet responsibility or is this bt wholesale
all i am after is answers then poss a solutions

thanks
ps
is the suport line local number just for if you have not got a connection and no other problems
hillers
Grafter
Posts: 37
Registered: 16-08-2007

web slow and download speeds up and down

read about the max dsl in help and support under test your broadband connection mentions about performance issues for 10-14days after upgrade has happened.
eglwys
Grafter
Posts: 41
Registered: 02-08-2007

web slow and download speeds up and down

Hi

Could someone please point me at Plusnets stable speed page.

Many Thanks

Martin
Community Veteran
Posts: 14,469
Registered: 30-07-2007

web slow and download speeds up and down

eglwys
Grafter
Posts: 41
Registered: 02-08-2007

web slow and download speeds up and down

Many Thanks

Martin