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useage problem

Community Veteran
Posts: 1,931
Thanks: 4
Fixes: 1
Registered: 01-08-2007

useage problem

Hi, wondered if anyine else has seen this issue, I have just gone into my new billing month, but according to the show my useage, My paid for is 88kb, Free Useage is 1.73Gb!!!!!!!
As I am not paying for it, its not too much of an issue, but according to the useage in detail, I have only used 96Kb. Suspect this is a bug of some description, but would welcome some clarification. I have not raised a ticket as I think it is a bug, but will happily do so if needed.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

useage problem

Hi,

I suspect that it's because your billing date is today. VMBU doesn't completely reset dead on midnight instead a script runs as part of the billing run which processes the reset and fills in the archive usage. This normally happens a couple of hours after the billing notification is sent. If you check it this evening it will show the correct amount.