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upgraded from 1meg to 2meg but still 1meg speeds

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upgraded from 1meg to 2meg but still 1meg speeds

i'm still getting 1meg speeds on my free 2meg upgraded and i'm pretty sure i am setup for it at my end.. have i missed something ?
4 REPLIES
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upgraded from 1meg to 2meg but still 1meg speeds

I think you need to send in a ticket and ask Plusnet to stop throttling ur
connection. It happened to me and is often sorted within a few mins. Wink
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upgraded from 1meg to 2meg but still 1meg speeds

yep gave them a call and support was great as always .. and at 1am the guy that answer even sounded awake ! Wink
cheers to the support guy for killing 2 birds with 1 stone for me Cheesy
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upgraded from 1meg to 2meg but still 1meg speeds

Yep credit where it's due, mine was upgraded at about 11pm last night and a call to pn sorted it and the guy could not have been more polite and helpful Cheesy
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upgraded from 1meg to 2meg but still 1meg speeds

Mine too - will raise ticket. No warning that I was to be upgraded and a month or 2 behind the date BT had advised Plus!