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unavaible help desk

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unavaible help desk

Sad Can anyone contact the help desk without waiting for 30 minutes. I have been trying to get help on Broadband connection for over a week!!
I have received e-mails regarding connectivity - if I did not have payg how would I be able to read themHuh Sad
2 REPLIES
Wordsmith
Grafter
Posts: 58
Registered: 30-07-2007

Help desk?

You need to choose your time of day. As with any Customer Service, ringing at peak times is frustrating for you and can sometimes mean you don't get the best from whoever answers the phone.

They've always done their best for me although I usually use the messaging facility which can take longer to get a reply but which is usually comprehensive.
Wordsmith
Grafter
Posts: 58
Registered: 30-07-2007

unavaible help desk

Unfortunately I wrote my reply before I read the 'PlusNet is Evolving' notice and subsequent replies!

In essence though, I still stand by what I've said - until I'm proved wrong.

As I understand it - the service will remain the same if you have a 'real' problem.