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sync stuff

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sync stuff

It seems my USB modem is now unable to sync. It had since been working reliably for a long time.. anyone offer any pointers? I've checked all connections, had a switch around with cables, rebooted inbetween. Cry
13 REPLIES
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

sync stuff

Not a problem with your line then? Perhaps it's just given up. Tried reinstalling drivers? Tried it on another PC?
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sync stuff

already reninstalled/upgraded drivers. and I can't test it on another unfortunately.
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sync stuff

once again, no luck, so if anyone can be of assistance I would be grateful. Otherwise I may have to raise a ticket.
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sync stuff

I've got the same problem actually. Last Tuesday our router suddenly stopped sync'ing. Raise a ticket and wait is all you can do really Sad I don't think our problem has even gone to BT yet!
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sync stuff

In fact I'll save you a few days... fill in these questions, they won't do anything until they've been answered:

Actioned : I know that you will have already gone through most of this, but could you please confirm the answers to the following questions? This is essential for BT's fault logging.

1. Does the loss of connection occur only at certain times of the day or is it continuous? If only at certain times, please state when.


2. How long has the problem been occurring for and when did it start?


3. What are you doing at the time of the fault - e.g. downloading large files, or does it only drop when idle?


4. When you lose connection is sync lost on the modem/router - i.e. does the ADSL link light start flashing or does it remain solid green?


5. Do you have any other equipment on the line that may affect service, such as a fax machine and is the PSTN (voice) service OK?


6. Please connect your modem/router to the master socket, leaving all other equipment disconnected and see if the problem still happens.


7. Has another modem/router been tested on your line, or have you tested your modem/router on a line known to be working?


8. Has the micro filter being changed to prove if it is a problem?


9. Are you on a particular website when the connection drops?


10. Is the session actually disconnecting (requiring you to login again), or is it degrading to almost nothing (session stays up, but hardly usable)?


11. Can you reconnect again straight away, or do you have to reboot?


12. Do you use any other protocols and applications other than Web-browser, email and FTP?


13. Do you get an error code when you log on again?


14. Have filters been added to all used points?


15. Is there an alarm system on the property which utilises the phone line?


16. Have you anything else connected to your PC besides the modem/router?
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sync stuff

Well BT decided to call me earlier this morning, with the news that they do not deal with anything relating to ADSL sync problems, and that I should contact my ISP! How helpful! :x
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sync stuff

That is how it is. BT retail, who I reckon you have phoned, only deal with your phone line. BT Wholesale, who provide your ADSL can only talk to ISP's.

Therefore, for ADSL issues, you must raise it with the ISP. It is nothing to do with BT retail.
HighLordPhanty
Grafter
Posts: 54
Registered: 30-07-2007

tell BT that you're getting noise on your phone

We had exactly the same problem 1 week after the free 2MB upgrade. Like you say, they they don't want to know about broadband, even though the problem is not with the ISP but the underlying connection. I told BT we had noise on the line (which was actually true - there has always been sporadic hissiness on our phone but it's never made a difference) and they ran a line test. BT rang back to say there was a problem with the connection to our house and they'd send an engineer. Surprise, surprise the sync problem went away almost immediately - before the engineer arrived.
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sync stuff

phanty: It seems we have exactly the same situation as yours! We have ghaslty noise on our line, and it looks like the engineer will need to pay a visit now. :roll:
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

sync stuff

Plug a single phone into your master socket test socket,if it is noisy, phone bt and report a fault,do not mention adsl it only confuses them.
If it is not noisy then there is something wrong with your internal wiring or equipment that is causing the noise.
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sync stuff

Ok, I put a (literally) brand new phone into the master socket - there is small, minor noise from what I could hear (possibly the ADSL signal). Should I call BT and report it?
hiflier
Grafter
Posts: 45
Registered: 05-04-2007

sync stuff

The only reliable way to check for noise and faulty wiring is to disconnect any extension wiring from the master socket first. Then plug a phone that is known to work O.K. into the master socket, lift the handset and dial a zero (to remove dial tone), then listen to the line.

Ian.
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sync stuff

Thanks hiflier,
From what I can judge, there is a small amount of noise, so i'll talk to BT..