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support level drop

PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

support level drop

up until recently (when i started the attempt at getting upgraded to 2meg from 1 meg) pn service levels in my opinon has been pretty good for me. I always got an answer within a few hours of a support ticket raised.

but now, im having to wait 24 hours and only get a reply when i post a follow up message to the effect 'are you going to do something about this.'

i can live with waiting just over a day for a resolution but thats still a fair drop in service level. Or maybe its just me being unlucky?
1 REPLY
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

support level drop

I suspect it depends on the levels of queries that support are getting - something you can only find out if you raise a ticket unfortunately - as to how quickly they get answered (and, of course, depending on whats being asked)