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stable rate wont budge

N/A

stable rate wont budge

hey all,

i've been stuck on 500k for over a week now.

BT speedtester results:


Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 473 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.




This always seems to happen at least once a month and its very fustrating. I've reconnected/resynched once a day for the past week and still the same.

Does anyone know what else I can do?

Thank you
15 REPLIES
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

stable rate wont budge

Try a reboot. I've changed it at this end for you.

Should be up to 3500 now.
N/A

stable rate wont budge

thank you kindly. ive rebooted again and its great now. Smiley
N/A

stable rate wont budge

oh not again. i'm at 500kbps. this is happening all too often...its really fustrating when it takes like 2mins to download a picture and then it fails.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 95 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


Does anyone else have any problems with random stable rate changes?

Thanks.
N/A

stable rate wont budge

Same problem here, my stable rate dropped to 500k.

The router says:
DownStream Connection Speed: 8168 kbps
UpStream Connection Speed: 448 kbps

I'm never below 8000, so I'm very curious.

No problems with the local exchange, it's green.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

stable rate wont budge

Bzzz,

I'd expect yours to jump up again within the next 2-3 days. Unfortunately this is how the product is designed and is outside of our control.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

stable rate wont budge

hawarkarem,

Unfortunately, BT have applied a bRAS of 160kbps against your line. This probably means that they have seen a frek resync event.

Suggestions for trying to prevent this from happening:

- Try changing your filter
- Try connecting to the master socket
- Ensuring all your telephone sockets are filtered
- Connecting into the test socket behind the master faceplate.

If the speeds do not improve in the next 2-3 days then please raise a ticket and I'll play with BT.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

stable rate wont budge

This really shows how poor the BT implementation is. It only takes one freak event to send the speed through the floor. They really ought to have something like a rule that on a lower than normal connection it lowers the IP profile to no less than 50% of the previous IP profile. That way one event would not disastrous, although if a line went really bad with a series of events it will still end up ultimately at the same level. (E.g. 8000 would need four events to end up at 500). Perhaps the percentage drop should be less than that so it takes more events.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sophos9
Grafter
Posts: 760
Registered: 12-09-2007

stable rate wont budge

I thought the function of BLIP logic was to stop a single occurrence knocking the profile...
James
Grafter
Posts: 21,036
Registered: 04-04-2007

stable rate wont budge

A single instance of a low sync event will cause a drop in profile within 1.5 hours.

LLU doesn't do this. Once we have certain things sorted on the Tiscali platform, and the LLU Migration trials has all of it's bigs sorted out, I firmly believe that this will offer a better product than IPStream Max currently does.

No session issues on LLU either Smiley
sophos9
Grafter
Posts: 760
Registered: 12-09-2007

stable rate wont budge

Quote
A single instance of a low sync event will cause a drop in profile within 1.5 hours.


Then Elvin is quite correct, what a poor feature!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

stable rate wont budge

I would also tend to agree with that statement. It's not only annoying, but so confusing for customers on Max.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

stable rate wont budge

Quote
A single instance of a low sync event will cause a drop in profile within 1.5 hours.


I presume that this means that having synced at a low speed, you remain synced at that speed for 1.5 hours. However as Max isn't rate adaptive why would the sync speed change, so isn't it inevitable that the IP Profile will drop?

Does this mean you should monitor your sync speed (e.g. a DG834 user using RoterStats which can give alarms if the sync speed goes below a certain level) and, when a drop is seen, do a manual reconnection back up to a decent speed? If this is done within 1.5 hours will it prevent the IP Profile speed drop?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

stable rate wont budge

As far as I know, it doesn't matter how long you are synched at the lower level, the drop in profile is still inevitable.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

stable rate wont budge

I think the conclusion of this is that if someone has a line which is prone to these problems and they can't find the reason, they are far, far better off being on a fixed rate product than on MaxDSL.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)