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speed complaints part II

N/A

speed complaints part II

H

- ithought id start this thread up again as the previous one closed today at 33 pages


can i have my details checked plesae bT speedtester result

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2267 kbps

but rated at 2,500 currently on the plusnet page

thanks

dave
13 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

speed complaints part II

Hi,

I can't see anything on a Delta report, but I'll take your word for it and bump you up to 6500kbps.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

speed complaints part II

Hi,

Looks like the data's just changed on BT's side, should filter through anytime to our side. Once it does the figure on the portal will update, you may need to disconnect and reconnect for that change to take effect.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

speed complaints part II

Although it's already been done, so I won't bother Wink
N/A

speed complaints part II

james...

my god thats awesome support!!!

i'll rebbot the router !!
N/A

speed complaints part II

Hi,

I have a similar problem. BT speed tester result:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1893 kbps

but rated at 2,000 currently on the plusnet page

Thanks
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

speed complaints part II

Hi,

I've updated the speed profile for you, it should now show as 8000kbps on the portal. You may need to disconnect and reconnect for the change to take effect.
N/A

speed complaints part II

That was a super fast response, thanks.
Craigiusmaximus
Grafter
Posts: 212
Registered: 30-07-2007

speed complaints part II

I have same issue

Quote
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3808 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1745 kbps


look at my sig for previous sync
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

speed complaints part II

Hi,

Looks like the speed we've got on our side matches the BT data (both 2000kbps). There's a fault open with BT, but so long as the line sync speed remains stable the throughput should go up automatically within 3-5 days.
Craigiusmaximus
Grafter
Posts: 212
Registered: 30-07-2007

speed complaints part II

Thanks for that dave just want my old sync and speed back.... Cheesy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

speed complaints part II

Craig - I've updated your ticket.
Craigiusmaximus
Grafter
Posts: 212
Registered: 30-07-2007

speed complaints part II

And back to you james thanks for getting back to me on this one. Cheesy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

speed complaints part II

Cheers Craig.