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some advice please

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some advice please

right well ive been on this maxdsl since april 10th and my line has slowly got worse, and my modem syncs 99% of the time to 7.2mb

15-07-2006 14:20:17 892.6
10-07-2006 00:30:43 856.8
29-06-2006 22:49:34 888.4
26-06-2006 00:22:44 59.6
26-06-2006 00:08:59 69.3
18-06-2006 15:59:53 879
11-06-2006 18:43:22 845.3
03-06-2006 22:29:07 891.6
25-05-2006 22:14:41 783.3
25-05-2006 22:14:03 858
14-05-2006 16:48:04 813
12-05-2006 19:55:09 918.1
11-05-2006 21:22:25 847.5
04-05-2006 13:50:51 964.6
04-05-2006 00:23:16 897.9
25-04-2006 23:04:39 1718
25-04-2006 23:04:05 1733
22-04-2006 17:13:35 1751.6
22-04-2006 17:12:59 1837.5
22-04-2006 17:07:12 1688.9

so do i still have to wait for BT to finish their mistake or do i have to do something about it myself?
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

some advice please

What does the Stable Rate Page say? This determins the actual data rate speed BT are allowing on the line and it can be set incorrectly.

If that is not > 6000 (which it should be for your sync rate) then raise a question and get your Bras data rate checked by PN and if necessary PN need to raise a fault with BT.

Don't expect a quick answer though, CS ticket response times are measured in many days at the moment.