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smtp being treated like p2p

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

smtp being treated like p2p

In yesterdays announcment .....

https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=other

.....it was mentioned that some cases were known where smtp traffic was being treated like p2p and put in the constipated lane. Was this just pn smtp mail or was it smtp in general to other e-mail providers. I use an outside provider for e-mail and since pn have put inplace the temp fix my mail spped has been tremendously improved.

A
6 REPLIES
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

smtp being treated like p2p

From the posts I've seen on PUG I think it is for people running their own mail servers - i.e. SMTP downloads, not from you to a SMTP server.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Community Veteran
Posts: 14,469
Registered: 30-07-2007

smtp being treated like p2p

Sending email is not effected by this problem, it is only where you are using SMTP to receive mail i.e. where you are running your own mail server like Exchange, that this problem affects.
N/A

smtp being treated like p2p

So on top of p2p, usenet, gaming and voip being limited, we now have a situation where big downloads over http will be limited and now smtp as well.

When every traffic type is limited you might as well go back to selling 512k connections and drop the whole max thing.
mrsimonday
Grafter
Posts: 85
Registered: 30-07-2007

smtp being treated like p2p

Quote
So on top of p2p, usenet, gaming and voip being limited, we now have a situation where big downloads over http will be limited and now smtp as well.


Not the case. We are absolutely not intentionally limiting smtp traffic. The issue was caused by a signature that is designed to detect P2P traffic mistakenly matching against smtp. After working with a very helpful customer who was being particularly effected by this issue, we identified what was going on, reported the issue to Ellacoya and removed the signature to prevent it happening again.

I hope that helps clarify things for you all.
N/A

smtp being treated like p2p

Quote
We are absolutely not intentionally limiting smtp traffic.


Yes, but the intention and the actual outcome seem to be two very different things in the case of plusnet.

I'm just glad I don't have a business relying on a PN internet connection.
N/A

smtp being treated like p2p

So just another elacoya screw up then. Business as usual :-P