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slow 8mb connection

N/A

slow 8mb connection

I've been on the 8mb max connection now for a couple of months and can't get a connection speed of more than 2mb,
attached are results from speedtester.bt.com

Fri 23/03/07 6.13pm
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7328 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1973 kbps

and plusnet connection settings from plusnet website

Your High-speed Broadband Service

Your current broadband speed is 2000 Kbps

Can anyone give me an indication of how I should proceed with regards to trying to get a quicker connection

John
2 REPLIES
N/A

slow 8mb connection

Looks like PN aren't receiving delta reports from BT.

Raise a ticket quoting both the BT Speedtest and the current broadband speed reported in the member centre (or just point them to this thread).

Depending who's floating around the boards ATM one of the CSC guys might catch it before you raise a ticket anyway.

After your profile has been changed you'll need to reboot to see the higher speeds.
N/A

slow 8mb connection

Sat 24/03/07 9.15am
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7584 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4108 kbps

result!

thanks for that