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referrals

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referrals

On the issue of referrals and winning the R32 I wouldn’t bother. I recommended a friend who signed up with plusnet. After I and he both emailed customer service to confirm that I was the person who recommended him and referred him. They said that once he clicked on a ‘token’ it could not be changed and they couldn’t change it because it would start a ‘three way conversation’. Technology .. don’t you just love it, or is that just bad customer service and management .

I wont be going out my way to refer anyone else . CEO will get the R32 cos there all his tokens right …lol( sorry just hacked off)

PS Evening speeds are now 120kbps. Is this a case of when an isp gets too big it forgets how it got there in the first place.. its loyal customer base.

Come on Plusnet sort it out
9 REPLIES
Community Veteran
Posts: 4,729
Registered: 04-04-2007

referrals

It sounds like your friends referral when to someone else. Hence why PlusNet could not change it for you.

During the sign-up process he should have been asked for the username of an refer, but this field is automatically filled in if they have clicked on a banner advert.

My guess is that after you suggested PlusNet they did some research, and clicked on someone else banner advert. This places a cookie on their PC, which is used to identifying the referrer during the sign-up. Hence they get the money.

I known that PlusNet in the past have placed referrals onto accounts shortly after sign, but they understandably will not change referrers, as this could be abused.

Chilly
James
Grafter
Posts: 21,036
Registered: 04-04-2007

referrals

This really isn't something that we should be changing. Chilly's made a suggestion how something like this could happen, although in the unlikely case of it being down to a typo, I imagine we'd take action.
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referrals

LOL He got customer service an email after they requested it in writing. In it he confirmed my username and said that i was the person that signed him up. I have also done this from my side. Considering how we are both saying the same thing i fail to see how something could not be changed after the fact. Lets hear from this '3rd'person and start a 3 way conflab so this can all be sorted it out ?

I cant help feeling they washed their hands of this matter and left me thinking that i am not going to go out of my way to get people signed up to plusnet anymore.

Regardless, my friend who is on BB+ suffers from the same issue as myself(BB+).. peak time speeds of only 120 kbps. I also signed up my girlfriend (BB+) who also has the same issue during peak times.

I know its not going to affect Plusnets bottom line too much but if things dont get sorted quickly i might move us to another service. Consider it a protest vote.

Al
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referrals

I think with PN in it's current state, the first question you've got to work out is whether it's worth losing a friend for the sake of 50p a month.....
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referrals

too true ..which is why i think we might me moving together so to speak. Im the tech guy in my circle of friends.
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Re: referrals

Quote
I recommended a friend who signed up with plusnet. After I and he both emailed customer service to confirm that I was the person who recommended him and referred him. They said that once he clicked on a ‘token’ it could not be changed and they couldn’t change it because it would start a ‘three way conversation’. Technology .. don’t you just love it, or is that just bad customer service and management .


I had more or less the same issue!

In the past I had referred people, and contacted support to have their account manually associated with mine - which was not a problem.

I recently signed someone up (a couple of months ago now)

During the sign-up process I didn't get an option to add my account details as a referrer: I didn't think it would be a problem, I just presumed I'd be able to contact support and have it sorted manually.

Sadly this time, the reason that I didn't get the option to add my account as the referrer, was because a cookie had already associated somebody else as a referrer.

The responses (even from the Comms guys) were that it is impossible to change the account to show me as a referrer.

The only way I can see that I have ended up with the cookie on my machine is through moderating these forums, and checking linked sites etc.

Great thankyou don't you think! Cry

Roll on March......
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referrals

Another question re Referrals:

Is it still possible to collect referrals on a PAYG Dial-up account?

ie, could I migrate away, but still receive my referral payments, or are they lost?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

referrals

You still get them, you will be credited whenever the amount owed to you is £5 or over.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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referrals

Coolio - Cheers John