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raising a ticket

Posts: 235
Registered: 01-08-2007

raising a ticket

I have forgotten how to do this Shockedops:

How do I raise a support ticket without going through all the rigmarole of "is you modem working" etc.?

I want to raise one about the VMU which seems to have gone berserk on my connection - I normally use abut 5 to 6 G a month and suddenly Off Peak useage has gone to more that 0.5 G a day!

Noddy guide please

Thanks, Mike
Posts: 2,648
Registered: 02-10-2007

raising a ticket

Its just a case of going to 'Help & Support' and using the Help Assistant to raise it through to the support team. The options on the wizard should be fairly straight forwards, and will either provide you with more information or allow you to raise your issue directly through to support.