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quick respopnse system

doomreaper
Grafter
Posts: 136
Registered: 07-09-2007

quick respopnse system

ok, so youve posted a ticket of a problem, you get a email from F9 askign for info,, why not send this with a email adress that the user can reply to , speeding up the process, rather than teh please log in to teh member center and so on , then type your reply etc,,
each question has a ref number, so it is quick to look up, even better if teh ref number is entered in teh subject line , a automated system could bring up teh relevant question , and anser for teh tech guys at f9 .. much quicker - i think, saveign time, money and customer patience ..