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plus to premier

willhome
Grafter
Posts: 272
Registered: 06-08-2007

plus to premier

if there a cost to upgrade frmo plus to premier for some unknown reason when i moved from the £40 premier to 21.99 premier they made me go on to plus which i just relieased and explains slow Bittorents speed,

i will not be happy if i have to pay 14.99 to move from plus to premier as this is what i choose to be on in first place
6 REPLIES
N/A

plus to premier

Are you paying 21.99 or 14.99 at present?
Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

plus to premier

Upgrade from plus to premier is free, as you pay more per month.

More to the point is why they made you go onto plus in the first place.
Why not ring them up and tell them they got it wrong and to put you on £21.99 premier up to 2Mb straight away?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

plus to premier

Hi,

The change from Broadband Plus to Premier is free, if we've made a mistake give the support team a call or raise a ticket we will rectify it for you.
willhome
Grafter
Posts: 272
Registered: 06-08-2007

plus to premier

thx guys
N/A

plus to premier

hi there, it seems what ever package you are on it is going to be traffic shaped. Even the business premer packages are slightly traffic shaped
willhome
Grafter
Posts: 272
Registered: 06-08-2007

plus to premier

yeh but i was happy paying 21.49(i thought i was paying that) but i wasnt happy with bittorrent rarely getting over 10kbps and having a 230kbps sitting at the side doing nowt. im not a heavy user at the best of times but i like to get things done quickly