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new referral

jmart
Grafter
Posts: 34
Registered: 10-09-2007

new referral

One of my referrals has had trouble connecting to the internet. She is migrating from AOL and her activation date was supposed to be yesterday, (26/02/07), but she has been unable to connect for the last week or so. She is given the error "Unknown username or password on this domain". I assumed PN had activated the line and setup her connection details for PN and was given the same error. I've checked her order tracker and she is still not activated, and she's contacted AOL and they don't know what the problem is.

Her username is: maggiemay51
Please let me know if you need anymore details.
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

new referral

Hi there,

I've manually activated the account at this end. Can you ask her to try again for me?
jmart
Grafter
Posts: 34
Registered: 10-09-2007

new referral

Man that was quick. Sorted now, cheers.