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new connection at new house

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new connection at new house

just moved house and got reconnected very quickly 4 days before schedule but instead of the 2mb i enjoyed i am now only recieving 1mb. i checked line stats and my attenuation is 20 and my SNR goes from 35 to 40. in theory i should be able to get 2mb but when i called CS they said BT say the line cant take 2mb. Is there any other reason why my line cant take 2mb or are BT being fussy? i live in a small town which runs of 1 exchange i could take 2mb at my old house easily and i aint moved that far to be out of range. any responses would be lovely Smiley

Thanks
2 REPLIES
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new connection at new house

If you are happy with your line stats you could ask Plus net to try for a manual upgrade. BT's database has proven to be inaccurate in the past.

Whether a manual upgrade can be performed as part of the free upgrade process I'm not sure. Brace yourself for a possible £14.99 charge.
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new connection at new house

i dont think i should have to pay as i was on a 2mb connection. i will have to phone them after work tho. Thanks for the reply Smiley