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monthly payments

tonka
Grafter
Posts: 107
Registered: 31-07-2007

monthly payments

can anyone tell me why i have had two payments taken out this month,one came out on the 16 nov and another on the 18 of nov seems a bit strange to me i hope someone can look into it for me as i havnt been notified this would happen.
2 REPLIES
lhorwath
Grafter
Posts: 1,248
Registered: 10-04-2007

monthly payments

Hi there,

Please accept our apologies for that. It was due to an error in the activation of the account (which was premature). I have refunded one of the payments now to the credit card on the account.
tonka
Grafter
Posts: 107
Registered: 31-07-2007

monthly payments

wow that was quick thanks for a speedy reply,thats one in the eye for everyone saying plus net customer service is pants.many thanks.UP THE PNET!!!!!