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major connection issues since monday - still storm related?

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major connection issues since monday - still storm related?

ok since yesterday [tuesday] early evening i've been having connection problems. (also earlier in the week [monday evening] prior to the planned maintenance but thats another matter).

I presumed it was due to the severe weather my region was suffering, but now there is no lightning activity in my area and the connection problems continue.

I've tried anything I can think of at my end. (apart from swapping my router because I don't have a spare).
changed the filters.
powered down everything overnight, during the storm.
and its still only giving me about 2-5mins of activity before it disconnections.
I have a solwise SAR-110 router which has worked without issue for a couple of years now, so I doubt its a hardware fault.

can anyone shed any light, or have any helpful suggestions.
before I raise a ticket - which I may be charged for if it turns out it was just the weather. (ticket business is anoying as I think i have a legitimate problem but have no idea how to substantiate it prior to raising a ticket which could cost me)

EDIT: as of now i been connected for the longest period so far, 18 mins..... perhaps spoke too soon..... but I would still like advise for "Next Time" so comments still welcome.
EDIT 2: Spoke to soon indeed just disconnected again.... 20mins.
31 REPLIES
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major connection issues since monday - still storm related?

ok some odd must be going on. its disconnecting every 5mins almost to the second.


Wed Jun 29 21:10:37 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 21:10:37 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 21:10:30 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 21:10:30 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 21:10:30 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 21:10:08 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 21:10:08 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 21:10:08 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 21:10:08 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 21:05:12 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 21:05:12 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 21:05:06 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 21:05:06 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 21:05:06 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 21:04:40 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 21:04:40 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 21:04:40 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 21:04:40 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:59:44 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:59:44 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:59:37 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:59:37 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:59:37 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:59:11 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:59:11 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:59:11 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:59:11 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:54:15 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:54:15 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:54:09 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:54:09 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:54:09 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:53:42 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:53:42 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:53:42 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:53:42 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:48:47 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:48:47 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:48:40 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:48:40 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:48:40 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:48:19 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:48:19 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:48:19 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:48:19 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:43:23 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:43:23 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:43:17 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:43:17 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:43:17 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:42:55 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:42:55 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:42:55 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:42:55 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:38:01 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:38:01 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:37:53 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:37:53 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:37:53 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:37:27 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:37:27 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:37:27 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:37:27 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:32:31 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:32:31 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:32:25 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:32:25 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:32:25 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:32:04 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:32:04 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:32:04 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:32:04 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:27:08 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:27:08 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:27:02 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:27:02 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:27:02 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:26:45 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:26:45 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:26:45 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:26:45 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:22:53 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:22:53 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:22:47 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:21:49 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:21:49 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:21:42 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:21:42 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:21:42 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:21:21 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:21:21 2005 : WARNING : PPP Interface Down : Interface - ppp-0
Wed Jun 29 20:21:21 2005 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Wed Jun 29 20:21:21 2005 : MAJOR ALARM : DSL Interface Down
Wed Jun 29 20:16:26 2005 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Wed Jun 29 20:16:25 2005 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Wed Jun 29 20:16:19 2005 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:16:19 2005 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Wed Jun 29 20:16:19 2005 : STATUS ALARM : DSL Interface Up
Wed Jun 29 20:16:02 2005 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=38
Wed Jun 29 20:16:02 2005 : WARNING : PPP Interface Down : Interface - ppp-0
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major connection issues since monday - still storm related?

Try downloading using the BitTorrent network, it stalls the connection completely. Was fine last week and (weirdly enough) ever since the American ruling, it's just not the same!

*waits for people to jump to conclusions about what they are sure I use P2P for*
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major connection issues since monday - still storm related?

Huh
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major connection issues since monday - still storm related?

Hi,

have you got a spare filter you can try, or even borrow one?

That would be my first port of call. Failing that you may be in the same boat as a few others. This may still be an ongoing issue from the storms. Somthing at BT's end may be causing your grief.

Perhaps a ticket may help.

I would hope if this problem is as prevalent as it appears Plus Net could or would try and collate these issues and notify BT.
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major connection issues since monday - still storm related?

Hi,

I have exactly the same problem. Some days are fine others are a complete wipeout. Please let me know if you find any more info, ill keep looking.

G
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major connection issues since monday - still storm related?

everything fine todays no problems - confused...
Lorian
Grafter
Posts: 699
Registered: 31-07-2007

major connection issues since monday - still storm related?

I've had that "disconnects exactly every 5 minutes" thing once in the past as well. Happend from 6pm on one evening to 6am the next morning. never found an explanation.
thedevines
Dabbler
Posts: 10
Registered: 08-08-2007

major connection issues since monday - still storm related?

I have this problem of losing sync every 4 to 5 minutes.
I have raised 2 tickets, 1st one got so frustrated with PN that iI just closed it.
Have another ticket raised now, of course they test the line when it's behaving.
Iv'e been having probs now for weeks and at worst becomes a waste of time using service. I noticed that it only happens when the humidity rises, regardless of any rain or not. Other night It stopped working 2 hours before a storm arrived, fixed itself early morning and ran for over 2 days no probs.
All I'm getting from PN is that if they rasie a fault it could cost me, I even asked them to notify BT just so they are aware, no chance with that.
I'm going to leave my ticket open till next time then action it again, so they can try to check when the crap is happening.
Any suggestions will be welcome ...... specially from a BT engineer
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connections

i removed plate on bt main socket pluged internet into socket insde and all worked well added phones and splitters worked well 2minutes then kept getting diconnected ripped up carpet looked at cables 1 was badly damaged
replaced and left internet on inside of socket no problems 3 days 7 days with diconnections so it does pay to check everything including cables hope this might help someone.
squatts
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major connection issues since monday - still storm related?

Disconnecting here too. Line is still synched but no connectivity to any websites. If I leave it to reconnect Zonealarm shows as having a new network at 169.154.0.0 which is unrelated to my normal static ip.

Whats this then?
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major connection issues since monday - still storm related?

Actually 169.254.0.0
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major connection issues since monday - still storm related?

169.254.0.0 is a zeroconf (zero configuration) ip address...

Which interface is this address on?
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major connection issues since monday - still storm related?

Um... not sure exactly what you mean.

It shows as a new network (Internet) under Zonealarm alongside my usual network 80.229.144.0

Using Tcpview connections are only being made and recieved for 80.229.144.0
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major connection issues since monday - still storm related?

Open a new command prompt (Start -> run -> cmd)

then at the prompt type in

ipconfig


When you get a screen full of data right click, select mark, press enter to copy the text into the clipboard and paste the results back here Wink