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line capable of 2meg?

PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

ok all my friends who are in the same dslam as me have had their 2meg accounts working now and im still waiting Sad

ive made a screenshot of my router speed and stuff, can this tell me if my line is capable of 2meg?

http://www.siegewars.co.uk/status.jpg

thanks
16 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 635
Fixes: 62
Registered: 04-04-2007

line capable of 2meg?

Hi there,

Looks fine from here Smiley

Kind Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

thanks,

looking at my exchange (carlisle) im on the dslam that started upgrades in may. would be nice if they finished it :-)
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 635
Fixes: 62
Registered: 04-04-2007

line capable of 2meg?

Hi again,

Having just looked at your account, it appears that BT attempted a regrade on your line but only deemed it suitable for 1MB so didn't upgrade your speed.

It may be worth raising a ticket requesting a manual regrade to 2MB. Remember to include your line figures.

Kind Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

k done that, *sits and waits* :-)
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

*still waiting*

has the pn staff gone on strike or are short staffed or something?

Sad
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

yay pn :-)

2005-07-25
12:41:16
Support
Open : An upgrade from "PlusNet Broadband Premier - Up to 2Mb (Monthly Contract, No Modem)" to "PlusNet Broadband Premier - Up to 2Mb (Monthly Contract, No Modem)" has been initiated via workplace. A regrade order will be submitted automatically for this request. The normal fee of £12.76 (£14.99 inc VAT); has been written off. A separate adjustment for the account type change will be charged upon completion
The customer has also requested to be regraded to the fastest possible speed that their line will support

2005-07-25
13:05:03
Closed : (internal note) The regrade has been completed including the automated conversion of the account type. No account type change required

--------------------------------------
cant wait to get home to try out :-)

THANK you pn.
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

err no, still on 1meg speed Sad

takes awhile to happen does it? i thought that msg meant its done? Cry
N/A

Still waiting

I had my 1M service regraded, 3 months ago, to 2M; but this had no effect on my line.

I asked PlusNet in May why my line was still 1M; then I was told that BT where regrading lines on my exchange, ALMONDSBURY, and it should be done soon, by end of June, hopefully.

Still no news. When can we expect to hear from BT/PlusNet that our lines have been regraded.
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

heres my supposed 2meg speed tests (identical to my 1meg)

test 1 on http://www.adslguide.org.uk/tools/speedtest.asp

Downstream 913 Kbps (114.1 KB/sec) 986 Kbps (inc. overheads)
Upstream 190 Kbps (23.8 KB/sec) 205 Kbps (inc. overheads)

NOTE: Your downstream speed result is very low for the type of connection specified (ADSL/RADSL, 2Mbps). We strongly recommend that you check your Internet connection is not being used elsewhere during the test and/or contact your ISP to resolve speed issues you may be experiencing.

test 2 on http://www.speedtest.bulldogdsl.com/

Time to download: 43.06 seconds
File size: 5040KB
Throughput: 955.1 kilobits per second
Throughput: 117 kilobytes per second


test 3 on http://specials.zdnet.co.uk/misc/band-test/speedtest500.html

Your line speed:

990.3 Kbps

121.4 K bytes/sec
N/A

line capable of 2meg?

Hi

My speeds are all very similar to those quoted above by elfkin, ie

ADSLGUIDE
Downstream 852 Kbps (106.5 KB/sec) 920 Kbps (inc. overheads)
Upstream 226 Kbps (28.3 KB/sec) 244 Kbps (inc. overheads)

BULLDOG
Time to download: 43.883 seconds
File size: 5040KB
Throughput: 937.2 kilobits per second
Throughput: 114.9 kilobytes per second

ZDNET
Your line speed:
1010.9 Kbps
123.9 K bytes/sec

and my router stats are

ADSL Link Downstream Upstream
Connection Speed 1152 kbps 288 kbps
Line Attenuation 40 db 23 db
Noise Margin 31 db 29 db

So, all this means is that I have a 1MB connection, on a 2MB service.

Can PlusNET please clarify what service level my line can receive, and if I can have 2M, when?
N/A

line capable of 2meg?

Silly question, you have rebooted your router since the "upgrade", haven't you?

If not, try that and then see what it's synching at.
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

line capable of 2meg?

well for me i disconnected all my equip for an hour and put it back together and reconnected after a few mins. my router says (literally :-) ) that i can get 2meg nicely.

dont know about swinsor thou :-)
N/A

line capable of 2meg?

what does your modem stats tell you your line can download at is it the same as your screen shot (1152) or is it went up to 2000+ ?

my modem stats show the same 20 attenuation and 39 SNR and i got regraded when i moved house to 1mb. after being told i would have my line wooshed and see if i could be regraded PN conveniently forgot about it and insisted i have to pay £14.99 for the upgrade. I do think this is criminal to ask me to pay when i havent changed my account at all. I am currently waiting and it should happen in the next couple of days at least so i do get regraded i will ask for my money back as it should have been done in the first place. hope you have it sorted now.
N/A

Still no regrade yet

Despite BT scheduling the upgrade of my local exhange for April 2005, still nothing has happened.

I have spoken to PlusNET customer suport today, and been told me that my line will be regraded by the end of August. Seems a bit odd to me, I was told April before, then July, and now August.

When will this happen?

I am loathed to pay for an upgrade on the off chance that I cannot get 2M.