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limited to 2mb yet syncing at 6 (ish)

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limited to 2mb yet syncing at 6 (ish)

Hiya,

Ive had a quick check thouh the forum and it appears that the BT bulk regard tool is up and working again. I was MAX'ed before the tool went down and am currently syncing at 6500kbps, my plus.net stable ADSL speed is down at 6500kpbs too but I am still not seeing speeds of over 2000kbps (this is my pre max speeds)... Any idea when this is going to be fixed? Or more information as to what is going on, since I was told last time I asked it would be fixed by now ish?


Many Thanks,
Daniel Faulkner
61 REPLIES
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limited to 2mb yet syncing at 6 (ish)

Similar here - though I think my upgrade was more recent - getting a 5760 sync (downstream) but only seeing speeds up to my old limit.

Asked about it in the broadband help forum this morning (http://portal.plus.net/central/forums/viewtopic.php?t=44036).
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limited to 2mb yet syncing at 6 (ish)

Ahhh but thats because you have only recently been maxed and if you take a look at your stable rate it prolly hasnt been updated yet... whereas ive been maxed for over 3weeks now... and have ONCE seen speeds of 6000kbps (ish) but then it stopped and went back to the old pre max limit. So i dont think i should have these problems?
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limited to 2mb yet syncing at 6 (ish)

I've been maxed for over a month, and have a similar issue. Apparently it's being investigated internally, however no-one will actually tll me if it's Plus-Net or BT that is at nor will they give me an ETA on when it will be resolved. Which seems to standard operating procedure for the support teams.

A little bit of information once a week is all it would take to restore customer faith.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

limited to 2mb yet syncing at 6 (ish)

Hi,

This is a known problem on BT's side of the network, the last update we had earlier in the week was that they had fixed one issue that was causing this at the end of last month and that a second fix to resolve the problem was going in this weekend.

Until then I'd say to sit tight as BT are working on it and if there's no change by next week post back and let us know.
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limited to 2mb yet syncing at 6 (ish)

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Until then I'd say to sit tight as BT are working on it and if there's no change by next week post back and let us know.


Fairy nuf - as long as my link stays reliable enough during that time!

I don't know if it makes any difference to the known problem you mention, but my stable rate is listed as 4500 - less than my router seems to be synced at but much more than the previous 2Mb setup so I presume _something_ from BT has registered at your end. The PN speedtest is currently showing about what I expect from peek time on the 2Mb line.
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limited to 2mb yet syncing at 6 (ish)

thanks for the information! cud u keep us updated please?? Smiley
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limited to 2mb yet syncing at 6 (ish)

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Hi,

This is a known problem on BT's side of the network, the last update we had earlier in the week was that they had fixed one issue that was causing this at the end of last month and that a second fix to resolve the problem was going in this weekend.


I assume this is the Bulk Upgrade problem that some of us queue jumpers have been experiencing?

Ever since I was MAX'd i've not sync'd below 8128 and have a MSR of 8000 yet the maximum throughput i've been able to achive is 315KByte/s (~2.5MBit/s)

However since 6.6.6 (when the Bulk Upgrade was restored & Fixes started) I've been having a lot of disconnections, is this just me or is my router suffering under the summer heat we've had this week?
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

limited to 2mb yet syncing at 6 (ish)

Me as well never connected mre than 1mb plusnet has me at 2mb my routhas never said below 7mb
and getting constant disconnections 4 in the first 5 minutes of loggin on this morning ,

well it 's the 10th so i'm just praying it will be fixed today :?

Do we have a date for slow max fix yet ? ?
http://portal.plus.net/central/forums/viewtopic.php?t=43952&highlight=

Stable rate 2mb been connecting at over 7 for over 2 weeks !
http://portal.plus.net/central/forums/viewtopic.php?t=43855&highlight=

BT report – still slow and well below 400kbps for 8 MB
http://portal.plus.net/central/forums/viewtopic.php?t=43779

How long till stable rate set on MaxDsl (so slow) ?
http://portal.plus.net/central/forums/viewtopic.php?t=43759

Why Oh Why Oh Why ! 7.3mb but actually 500k
http://portal.plus.net/central/forums/viewtopic.php?t=43592

Plus net stable rate set way to low - please reset !
http://portal.plus.net/central/forums/viewtopic.php?t=43417

8mb upgrade slower than my old 2 mb !
http://portal.plus.net/central/forums/viewtopic.php?t=43175

MAXDSL - Constant Disconnections
http://portal.plus.net/central/forums/viewtopic.php?t=43334

MAXDSL Modem trained 7424kbps actual 318kbps WHY ? ? ?
http://portal.plus.net/central/forums/viewtopic.php?t=43291
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limited to 2mb yet syncing at 6 (ish)

Quote
Hi,

This is a known problem on BT's side of the network, the last update we had earlier in the week was that they had fixed one issue that was causing this at the end of last month and that a second fix to resolve the problem was going in this weekend.

Until then I'd say to sit tight as BT are working on it and if there's no change by next week post back and let us know.


Thank you, it's good to know that someone will answer a question with something other than a stock answer.

This has gone a good way to restoring my faith in Plus.net, just knowing that it is a BT issue makes me less annoyed at not seeing any updates in the ticket I raised, as I know it is out of your hands.
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limited to 2mb yet syncing at 6 (ish)

*bump* Hiya, any more news on this since there seems to be a lack of information in the offical annocement forums as I am still having this problem?
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limited to 2mb yet syncing at 6 (ish)

It was *supposedly* fixed by BT over the weekend but so far there doesn't appear to be any change. Still in the same situation as yourself, syncing 8Mb, MSR says 7Mb and downloads stuck at 2Mb. <sigh> Ah well, this is what you get for signing up to technology that wasn't fully tested.
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limited to 2mb yet syncing at 6 (ish)

Just a quick post to say that my "max" upgrade now seems to have registered everywhere. The ADSLGuide and similar speed-checks show the upstream improvement reliably (they show ~375 rather than the 448 my router claims, but that is still a 40% improvement) and I see the improvement downstream off-peak (a schedualed download at about 2am in the morning hovered between 400 and 500Kb/s according to the overnight bandwidth grapher).

I don't see an improvement at peak times, in fact things feel slower, though I don't think I'd expect to se a gain generally at peak times and it would be even easier to break into traffic managment territory...
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limited to 2mb yet syncing at 6 (ish)

*bump* again... still suffering these problems any more news yet?Huh
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limited to 2mb yet syncing at 6 (ish)

No news that i'm aware of, but you're still not alone, i'm still syncing at 8000 K still not seeing anything past 2Mbit speeds.