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is customer service support offline? ticket 19976219

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is customer service support offline? ticket 19976219

hi

am wondering if CS is now offline? prior tickets were answered and resolved within the same day but i've raised above ticket 19976219 on 4th August and still no replies?

btw - it's the same issue as before, ie should be getting 2mb but "downgraded" to 500kbs. have rebooted router each day for past few days but line has in fact resynched to 3.9mb (previously 2mb) now but still capped to 500kbs.

can someone help or should i request a MAC and move elsewhere for the same amount of dosh hoping for appropriate CS services?
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

is customer service support offline? ticket 19976219

Hi,

I've replied to the ticket for you.
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is customer service support offline? ticket 19976219

thanks very much for the attention Wink