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internet connection

has anybody had trouble with going offline then having to connect agian,its happened twice in the last 2 days now,,is it because im a new customer and its settling itself down?Huh
2 REPLIES
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

internet connection

Are you using a modem or a router? Some equipment does have an idle timeout to disconnect - you should check for that first.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

internet connection

It could on the other hand be just because it's new. With DSLMax it is normal for a few disconnections in the first 10 days or so. Take a look at this for more information.

http://portal.plus.net/support/broadband/products/getready.shtml?link=suptop5_general5