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intermittant problems accessing imap and pop 3

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

intermittant problems accessing imap and pop 3

I get the following intermitant problems when I try to access my e-mail.

Receiving requested error (0x8004210K). The operator timed out waiting for a response from the receiving (POP) server. Contact server administrator or ISP.



I also get a simillar message using imap. The next time i hit send recieve it all works fine then it doesn't hen it does etc. The settings must be ok as it does work but messages like these come up to frequently.

Any suggestions would be apprectiated.

A
9 REPLIES
N/A

intermittant problems accessing imap and pop 3

Hi there,

Can you try this with your firewall turned off?

This error can be caused by AV / Firewall issues.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

intermittant problems accessing imap and pop 3

Not entirely happy about turning of firewall. I'd rather have the problem than have my firewall off.

It's only intermittant. If it was firewall then would it not occur at every connection to mail servers?

A
N/A

intermittant problems accessing imap and pop 3

Sorry,

I wasnt suggesting turning off the firewall completely. just for the few seconds it takes to complete a send and receive operation.

What Firewall / AV solution are you using?

Norton, by any chance?
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

intermittant problems accessing imap and pop 3

zonealarm free ed.

it's difficult to know when to turn it off as it dosn't happen everytime but rather about 2 to 3 times per day at random. If I then hit send and recieve again it works so unlness I did without the firewall all day and noticed if it had occured then i might not be any closer to establishing the root of the problem.

I understand where your coming from but I don't wish to do without the firewall all day just to establish the cause.

I have impa and my fathers pc on the other side of the city is uing pop 3 but we get similar errors.

A
N/A

intermittant problems accessing imap and pop 3

An update was released for ZA recently V.6 if I remember correctly.

This has caused many problems for users and it is recommended that the update is not used at present.

You may be one of those affected.
N/A

intermittant problems accessing imap and pop 3

Am using Zone Alarm free, version:6.0.667.000 without any problems.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

intermittant problems accessing imap and pop 3

I also have the same version. I did update it but the problem has been there before and after the update.

A
N/A

intermittant problems accessing imap and pop 3

Fair enough. I am all out of suggestions in that case.

good luck getting it sorted.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

intermittant problems accessing imap and pop 3

Cheers and thanks for the suggestions.

A