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i just want to cancel my plusnet?

N/A

i just want to cancel my plusnet?

hi
okay been with plusnet since july2003 and want to cancel my contract with them, due to new rules and my crap connection now suppost to be2mb line
and its always at 460kb never goes up more

so i simply want to know when i can leave ive paid up until 30th this month
sent ticket in and all i get is this?

Open : [Support Wizard Journey]
[Account Change Request]
[Cancellation Request]
[ADSL - Post Activation]
[Unsatisfactory ADSL Service]
[Additional Information]
HI
I wish to cancel my account can you tell me when it runs out from payments i have paid
thanks
david

unhappy with connection now not very good after i was moved to 50-1 from 20-1
2005-08-31
09:07:13
xxxxxxxxx
Customer Support Centre Assigned : ***Internal***

Unable to contact customer regarding retention process , please re-chase.

Regards,
xxxxxxxx
2005-08-31
19:27:15
You
Assigned : hi
please can you ansewr my original message im wish to cancel after 3 years of service as poor look at this tonight connection
Your line speed:

403.6 Kbps

49.5 K bytes/sec

let me know when you have a date for my cancelation,
1 REPLY
N/A

i just want to cancel my plusnet?

dozer

Open a new ticket that cleary states that you do not agree with the new T&C's and wish to migrate out to another ISP. Ask them to provide you with your MAC Code.

Once you have got your MAC Code and given it to another ISP inform Plusnet of the migration date and the ISP's name. State that you do not wish you account to be cancelled until after the migration is completed.

Because their billing system is crap you may be charged by Plusnet for a full month, but claim the unused part back.

Regards

Ed.