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how on earth can i speak to a pn operator ????

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how on earth can i speak to a pn operator ????

just been through the menu system 4 TIMES and every avenue is a dead end.

1. our operators are busy please call back later ?

2. use the ticket system online - I HAVE 2 TICKETS OVER A WEEK OLD!

3. use our fault checking system online - FFS

4..........

How on earth can i speak to someone the system is appaling - who thought it out a 2 year old on crack

this is the last straw - pn your fired!
31 REPLIES
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how on earth can i speak to a pn operator ????

I think I found away round it this morning...... I ignored the robotic ladies's requests to push buttons and eventually heard the music that heralds the long wait for someone to answer.At least it is no longer the Mama's and The Papa's
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how on earth can i speak to a pn operator ????

lol Anyone out there that knows how to hack the phone system ( legally off course ) like that bloke on the 5 o'clock show lol.

BT - Keep pressing the * key and you get an operator
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how on earth can i speak to a pn operator ????

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BT - Keep pressing the * key and you get an operator

Tom this should be made a sticky post. Smiley
NigelWood
Grafter
Posts: 76
Registered: 15-08-2007

Re: how on earth can i speak to a pn operator ????

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just been through the menu system 4 TIMES and every avenue is a dead end.



Hi

I've had a quick look at your ticket but I'm not support staff and unfortunately don't know the answer that particular query.

The phone system we use was changed for a more advanced one this morning. For my own curiosity I''ve being making calls as a customer to learn how it works. The correct incantation through the voice menu for your particular query is: 2,1,7.

Perhaps I just struck lucky but I got through to the 'your call in in the queue' hold muzac in 4 dials.

HTH

Nigel

Portal software architect
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Re: how on earth can i speak to a pn operator ????

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The phone system we use was changed for a more advanced one this morning.


May one enquire as to what the powers to be thought was wrong with the old system........ ok so sometimes you had to wait a while but at least you did not have to go through all these hoops to get to speak to somebody. Because as far as I can see it has not reduced waiting times and has certainly not freed up staff to answer tickets more rapidly unless it really has been only 6 and bit hours ( the quoted average answer time) since 6:37pm, Saturday 13th May 2006.

So in your opinion what is this "advanced" system actually achieving?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

how on earth can i speak to a pn operator ????

Please don't tell me it's a voice activated system - I hate voice activated systems :-(

I know the new phone system has been on the cards for a while but I can't remember any of the benefits of it now...
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how on earth can i speak to a pn operator ????

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but I can't remember any of the benefits of it now...


There does'nt seem to be any obvious ones at the moment
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

how on earth can i speak to a pn operator ????

I guess the service status line is one?
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how on earth can i speak to a pn operator ????

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I guess the service status line is one?


But did they not tell you about any major problems when you first rang the original system? I think on a number of occasions when something like email was'nt working for example when I called the 0845 number to ask if there was a problem a voice would inform me before I was told how long the wait would be "that we are experiencing problems with email "(or whatever) so is a dedicated line really needed...... and is it really an improvement?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

how on earth can i speak to a pn operator ????

If you look at it from that POV probably not. However I'm fairly sure that a dedicated SS line was something that has been requested by customers in the past...
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how on earth can i speak to a pn operator ????

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I a dedicated SS line was something that has been requested by customers in the past...


Not doubting that for a minute, and am sure that it may serve some useful purpose,but there is a limit to what it can tell you.For instance in my case while I was trying to track down where an intermittant disconnection was happening today I doubt it would be able to say what happened to my connection at 0938.1028 1048 1241 and 1244 and a couple of times this evening whereas that would be a relatively easy task for a CS operative.I just get the feeling, and call me cynical if you wish that it is just going to be stating the fairly obvious in most failures.But guess we will just have to wait and see.
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how on earth can i speak to a pn operator ????

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....But guess we will just have to wait and see.


I can't see the that wait and see period will not be long coming and it wont herald an improvement to customer support either...
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how on earth can i speak to a pn operator ????

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Quote

BT - Keep pressing the * key and you get an operator

Tom this should be made a sticky post. Smiley


Sorry for going OT with this post but...

John, as seen as you thougth it amusing lol here are some more for you

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Phone Cheats

Ever wanted to know how to get around those endless automatic phone responses? Well, follow these guidelines and we might be able to help.

* IVRs ("interactive voice response") are the annoying computers that answer phones. Richard Hammond's 5 O'Clock Show has teamed up with Paul English, an American who's beating these computers at their own game to come up with some cheats to get straight through to a human. Paul's worked out an extensive list of cheats for the US and he's helping us crack some of the hardest British systems.

* If you know of any cheat or accidentally discover one then do email us at 5oclock@itv.com.

* General cheats. These are cheats which can often work if there isn't a specific cheat listed.

* Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Many IVRs will connect to a human after a few "invalid entries", although some IVRs will hangup.

* Say "get human" (or "agent" or "representative") or shout your favorite four letter word. If these are not programmed, the IVR might again connect you to a human after a few of these "invalid entries".
* Just hold, pretending you have only a rotary phone (the old fashioned one with a dial)

Connect to sales; they always seem to answer quickly, then have them transfer you to the department you need.

When you do finally find a human, ask them how to connect directly the next time (in case your call gets disconnnected etc), and be sure to tell us so we can pass the information along.

Specific UK cheats (more will be added)

PC World - main number is 08702 420 444 – press * then the 4 digit store number (which is on the top of your receipt) i.e. 4802 for Gloucester, then #, and you will get through to your chosen store.

Virgin Trains - when the system starts simply say “AGENT” and it will put you through to an advisor.

Lloyds TSB Credit Cards - customer service line. When asked to say your 16 digit card number, just say “AGENT” as well, and you will go straight through.

Alliance and Leicester - press 0#0#0#0#0 repeatedly until you get a ringing tone

Tesco - (0800 591 68Cool - when prompted to select an option - do NOT press anything - do this everytime you get a prompt. The system will think you have an old fashioned rotary phone and take you straight through.

MBNA credit card - there's a phone number on the back of your card which is for customers abroad (01244 672 2000). Use that and you'll jump the queue.

Currys - (0870 609 712) Press # - when told that option is not available press again. You may need to do this a few times.

BT - (0800 800 150) - Just press * whenever you get a prompt. Ignore the operator when it says that the shortcut is invalid and press again. This will take you straight through to a ringing tone and an operator.

Since first featuring Phone Cheat Sheet tips on the show we have been sent lots more tips by viewers.

Here are some more to add to the list so that you don't have to be hanging on the phone any longer than necessary.

Sent by viewers:

Argos
0870 600 8784 - press 0 # four times
Telewest
0845 142 0220 - press * at the first and second prompts
Sky TV technical support
0870 243 5000 - press * # repeatedly
Virgin Mobile
0845 6000 070 - press # a few times
Orange Pay Monthly
07973 100 150 - press 0 continually
Amazon
0800 279 6620 - press 5 at prompts


All taken from HERE, care of Mr. Hammond lol.

Ok going back on topic, is this new state of the art system a voice recognition one ?
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how on earth can i speak to a pn operator ????

More importantly; will the cheats work if it is a voice activated system?
:|