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how much

bigtim
Grafter
Posts: 118
Registered: 18-08-2007

how much

Im thinking of leaving plusnet and want to know how much it will cost me to leave,were could i find this out.
Im on premier option 1,i didnt have any hardware and had 3 months half price at the start,ive been with plusnet for about 16 months.
9 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

how much

Hi there,

You would need to raise a ticket to get specific information regarding any cancellation fees.

If there is anything I can do to help please let me know.
bigtim
Grafter
Posts: 118
Registered: 18-08-2007

how much

how do i raise a ticket and would they tell me how much it would be to leave before i went ahead with it.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

how much

Tickets are now known as "Questions" and you raise one by using the Help and support link at the top of the page.

They should let you know the cost without you actually having to leave.

However do bear in mind that its now weekend and the xmas break so I dont know when the finance staff will be back in to answer your question.

Hope that helps
bigtim
Grafter
Posts: 118
Registered: 18-08-2007

how much

thanks,
did it and someone replied within an hour.
going to cost me £28,defered migration or sumat along those lines.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

how much

I was under the impression that we were calling them tickets again for the last 4 months or so...
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

how much

Well they are still called Questions on the Help and Support pages Tongue

Anyway I thought you'd gone off on Holiday Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

how much

Pfft Smiley

We've been referring to them as tickets internally for quite awhile now. I understand that we're planning to reflect this on our site at some stage next year. Will need to chase this when I get back though Smiley
N/A

how much

Maybe someone should raise a question to get the name changed back to tickets.
:idea:
carrot63
Grafter
Posts: 599
Registered: 12-07-2007

how much

Quote
I understand that we're planning to reflect this on our site at some stage next year.


Yet more candidates for Golgafrinchan Ark B. :roll: