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how long does it CS to solve a connection problem?

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how long does it CS to solve a connection problem?

My broadband went down on 18th June and still it is not up after 9 days.. It went to the 3rd party supplier about 1 day ago to look into it. Does anyone have experience how long this normally takes as PlusNet customer service will not tell me...?

I also find it difficult to get through to PS, I am currently in a queue at 61mins!!