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how do I improve my speed

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how do I improve my speed

I am on 2mb with plusnet but for the last few days my connection has been slow. Can I change somethin to get higher speeds or am Istuck with this speed?

Downstream 540 Kbps (67.5 KB/sec) 583 Kbps (inc. overheads)
Upstream 239 Kbps (29.9 KB/sec) 258 Kbps (inc. overheads

Also I play online games and the pings are very poor on uk servers like jolt.

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 71ms, Average = 66ms
8 REPLIES
___oDiN__
Grafter
Posts: 454
Registered: 17-08-2007

how do I improve my speed

migrate to zen....
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how do I improve my speed

I dont think this is down to plusnet i think it may be at your exchange end. I have only been on plusnet just over a week but I ping 18 to 25 on jolt with amazing regularity and the higher pings are on busier servers. On some busier games i may ping 30 but its rare.

Just in case it helps.
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how do I improve my speed

Hi,

As mentioned by ukmastiff, this is more likely to be the result of exchange contention or another BT problem. As such migrating will not fix it.

Try the BT Speed Test. This will identify where the problem lies.

Post back with the results.
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how do I improve my speed

yes you are right I jusr did that bt speed check and it gave me the same speed.
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how do I improve my speed

Until BT sort out your exchange, there is little you or Plus Net can do.

Unfortunately as your speeds are above, just, BT's tragic minimum spec for your line, there is little point in raising a ticket at present.

If the problem worsens, then a ticket may be called for. Keep an eye on your speeds and if they get much lower report it to Plus net.
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how do I improve my speed

Quote
migrate to zen....


Very helpful post

:roll:
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how do I improve my speed

yes thanks for your info. I hope bt hurry up and fix the exchange
Community Veteran
Posts: 14,469
Registered: 30-07-2007

how do I improve my speed

Although it may still be worth raising a ticket explaining the situtation and the fact the BT speed test shows the same slow speed and ask If plusNet can raise a fault report with BT to have it investigated. You will have to answer a number of questions and run the BT speed test at different times.

If BT don't know there is a problem they won't know to fix it.