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how do I find out my mac address for changing ISP ?

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how do I find out my mac address for changing ISP ?

how do I find out my mac address for changing ISP ? do I have to phone up for it or is it listed in my "connection settings" ??

thanks
16 REPLIES
AndyMan
Grafter
Posts: 81
Registered: 30-07-2007

how do I find out my mac address for changing ISP ?

You have to request one via the support tickets ...
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how do I find out my mac address for changing ISP ?

you have to request it via help and support

edit : must type faster

2nd edit : you too Mark Cheesy
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how do I find out my mac address for changing ISP ?

Hi,

you have to request this through help and support by raising a ticket or "question" as it is now known.
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how do I find out my mac address for changing ISP ?

cant they give me it via phone ?
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how do I find out my mac address for changing ISP ?

No, you have to raise a ticket, you don't want to be sat on the phone waiting for yonks anyway,
they are quite quick at supplying a mac, usually within 24hrs
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how do I find out my mac address for changing ISP ?

been on hold for 20 mins so may as well hang on.. Will make sure they give me it via phone
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how do I find out my mac address for changing ISP ?

jamieuk,

They will not issue it via the phone.

The reason for this is rather simple. When they issue you with the mac address you could hear it wrong or a persons accent may disguise the sound of it partially and so you get the wrong letter or number.

Doing it via a ticket ensures you got the orrect one without any problems.

You can try, but im willing to gamble £20 with you that you have to create a ticket to obtain it Smiley
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how do I find out my mac address for changing ISP ?

i reckon you are about half way through your wait then,

let us know if they will issue it over the phone because i have always been led to believe that there is no way this can happen.

why did you ask how to request it if you were just going to phone them anyway?
it was a waste of time us answering your initial question really
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how do I find out my mac address for changing ISP ?

PN will not normally give a MAC over the phone, unlike BT. You have to use their wizard, which I presume also cancel your account on the 30 days noticed

You find the wizard in Help & Support

http://www.plus.net/wizard/index.html?JZu1oo1alTUguBqXkOmsXN1sTrjfO50Ess38rlhqP9YbsmsFVHKn0CdXDX97q%...

If the above link does not work and you can't find it come back to me.
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how do I find out my mac address for changing ISP ?

You're wasting your time, if the agent you get through to does his job properly then he won't give it you but will direct you to the website to request it.
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

how do I find out my mac address for changing ISP ?

Requesting your MAC key has to be done in writing, through the Help Assistant, as this logs your request in writing directly onto the account. This is done for the same reasons that we don't accept signups over the phone.
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how do I find out my mac address for changing ISP ?

is there a cancelation fee Huh all how how exactly does this gay 30 day thing work >>> 30 days from today or my next billing date.

Just when ya think you are out of here I am being pulled back in !
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

how do I find out my mac address for changing ISP ?

Any fees that you have to pay will be individual to your account and will be detailed on the ticket that you raise when the agent responds to it.

As for the cancelation period, this will start from when your request is logged in the system via the help assistant.
sisgroup
Grafter
Posts: 189
Registered: 30-07-2007

how do I find out my mac address for changing ISP ?

As far as i know its FREE wel they didnt charge me when i did it Wink