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hmm how to make your service better let me think.

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hmm how to make your service better let me think.

stop charging people for everything they do upgrading/charged downgrading/charged migrating/charged im surprised you've not started charging for posting in the forums after all the work that the plusnet people are having to put in answering all these questions.after you capped people on unlimited accounts you then charged them for downgrading after they had been capped.surley it should be a free downgrade as you have breeched contract and all plusnet users with unlimited accounts should be compensated.i think the least you could do is downgrade them for free.
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hmm how to make your service better let me think.

Can I ask why your post baseless comments like this for?

Upgrading only involves a charge where BT are required to do some work. This is because BT charge PlusNet for this.

Migrations are not charged, unless you leave within 12 months of migrating in. There is no outbound migration charge at all.