I have a PN premier account and have been suffering like everyone else since 01/01/2006
theres just a few things im trying to figure out
1: does the so called traffic shaping apply to all accounts ?
2: my peak time usage is 1.72GB and total usage is
3.23GB so why is it impossible to a: browse internet normally b: play anyfor of online game.
how can pn make such a big mistake that affects so many poeple and not be accountable for it.
I have not raised a support ticket for this yet as i fear the response i get will be use the bt speed checker. (data transfer is not latencey)
i also feel that pn have all premier customers by the short n curlies so we cant leave as the will have to pay a release fee . but i also feel that pn are not playing fair when they seem to have these dynamic T & C's . At the moment i feel that the product i have been sold is not fit for use.
If you're on Premier and as you are well below any limits then you should not be experiencing these issues at all.
Raise a ticket without delay. If everything is affected including web then your problem could well be somewhere else. I was throttled and it didn't affect web at all, just the usuals like usenet, ftps....
The sooner you get a ticket the sooner it gets into their system, just do what they say and after some persaverence you should get there...
Also mention gaming, they seem to care a bit about that at the moment. looking in other threads.