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help needed - passwords and email

alliejc
Grafter
Posts: 41
Registered: 16-08-2007

help needed - passwords and email

Hi there,

I'm posting on behalf of my partner who uses plusnet for his email but we use my account for our actual service. He just changed his account password but the webmail system will only accept the old password. I can't find a way of changing this and I thought that it was one and the same.

Can someone shed some light as we feel that the current password has been compromised.

Thanks

Allie
3 REPLIES
Njal
Grafter
Posts: 290
Registered: 30-07-2007

help needed - passwords and email

I think I remember seeing that it takes a little time for the email password to change. Try again in an hour or so.

Regards,

Neil
alliejc
Grafter
Posts: 41
Registered: 16-08-2007

help needed - passwords and email

thanks, it's working now. Guess I was too impatient huh?

Allie x
JamesSurrey
Newbie
Posts: 3
Registered: 10-09-2007

help needed - passwords and email

That's funny because I have just changed my password and was having the same issue. Guess I just need to wait a little bit Cheesy