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has my line been upgraded ????

N/A

has my line been upgraded ????

can any one help going by the info from my router it looks as if my line has been upgraded but going by the speed download on the members centre it's still the same
the info from my router is as follows :-
ADSL Status Information
Status:
Configured
Current
Line Status
---
ShowTime
Date Rate: Stream Type
Interleaved Channel Data Rate
Fast Channel Data Rate
Up Stream
0 (Kbps.)
288 (Kbps.)
Down Stream
0 (Kbps.)
2272 (Kbps.)
Operation Data / Defect Indication: Operation Data
Upstream
Downstream
Noise Margin
27 dB
23 dB
Output Power
11.5 dBm
20 dBm
Attenuation
26.5 dB
46 dB
Indicator Name
Near End Indicator
Far End Indicator
Fast Path FEC Correction
0
0
Interleaved Path FEC Correction
0
0
Fast Path CRC Error
1
0
Interleaved Path CRC Error
0
0
Loss of Signal Defect
---
---
Loss of Frame Defect
---
---
Loss of Power Defect
---
---
Fast Path HEC Error
1
1
Interleaved Path HEC Error
0
0
Statistics: Received Superframes Interleaved
0
Transmitted Superframes Interleaved
0
Received Superframes Fast
18
Transmitted Superframes Fast
20

thanks Brian
17 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

has my line been upgraded ????

Give CS a call (number at bottom of page) and tell them you are syncing at 2mb and ask them to lift the throttle, you will need to reboot your router and you'l be on 2mb!
N/A

has my line been upgraded ????

Looks like its been regraded to 2MB

Quote
Down Stream
0 (Kbps.)
2272 (Kbps.)


If it so, raise a ticket to get the line unthrottled ...

no7olivier, just beat me to the answer
N/A

has my line been upgraded ????

cheers thought it had just raised a ticket heres hopeing
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

has my line been upgraded ????

I've just answered your ticket Wink
N/A

has my line been upgraded ????

great fast service and a fast connection what more could you ask for cheers
N/A

has my line been upgraded ????

We could ask, what happened to the automatic unthrottling?
N/A

has my line been upgraded ????

Quote
We could ask, what happened to the automatic unthrottling?


BT Wholesale (who do the work on the line) are useless at notifying ISPs of changes

I've seen a case where a line's been downgraded to 1Mbps & BT Wholesale haven't told the ISP (BT Retail)

There're other cases like this mentioned on the PN forums too

Samir
N/A

has my line been upgraded ????

the only reason i found out was by accident when i disconnected my router and had to reconnect so how long my line had been upgraded who knows
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

has my line been upgraded ????

Hi,

I've just checked the BT ordering system and the order isn't showing up yet so it's likely only been done in the last 24-48 hours or so at most. This will also be why you haven't been sent a confirmation email.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

has my line been upgraded ????

Dave, I haven't been sent any e-mails about my free regrade yet have had it for over a week (probably over 2) now.
N/A

has my line been upgraded ????

Quote
great fast service and a fast connection what more could you ask for cheers


i could ask for fair consideration... Evil

not taking a pop at you directly, but i notice your downstream loop loss on line attenuation is 46db, yet you've been upgraded to the full 2meg?

i apologise if i've read your statistics incorrectly, but my loop loss was only 43db, and PlusNET are not willing to give me 2meg, even though on a different post a member of CS said they would attempt a manual regrade. :?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

has my line been upgraded ????

It's not plus who decide it's BT...
N/A

has my line been upgraded ????

after the amount of queries i've raised with PlusNET, you'd think they would go back to BT and find out why i was given the chop?

Besides, read the top post http://portal.plus.net/central/forums/viewtopic.php?t=31813&postdays=0&postorder=asc&start=29 and where's the explanation why i've not heard anything further on this subject? :?:
N/A

has my line been upgraded ????

popatnet, from what one of the CS team (can't remember who so won't put a guess down) the latest meeting with BTw and PN BT stated that they would now enforce the 43db limit on 2mb lines...