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email authentication problem?

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email authentication problem?

Hello,

Just a general question here before I post a fault ticket with Customer Service, as if there's a general problem across many users I'll just sit tight for a while! Cheesy

Are any other users experiencing password authentication problems when checking email via their normal email client (not webmail)?

I seem to be able to connect once without a problem,,,then on my next attempt I get an error back informing me of a password/login failure.

I've checked the service status and I can't spot anything that may relate to my problem.....

Is it just me? :lol:

Cheers,
Tim
6 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

email authentication problem?

Just tried my email client and its downloaded the usual spam from all mailboxes. So it seems to be working fine here.
lingbob
Grafter
Posts: 734
Registered: 05-04-2007

Re: email authentication problem?

Quote
Are any other users experiencing password authentication problems when checking email via their normal email client (not webmail)?

Yep, can't authenticate with Thunderbird and I can't authenticate with WebMail either. This has been going on with me for around the last 2 months. PlusNet have somehow managed to lock me out of my mailbox and despite escalating this twice to Networks, they haven't managed to fix it yet - Hello? - can somebody please find the key to my mailbox and unlock it! :roll:
gasguzzler
Newbie
Posts: 1
Registered: 14-08-2007

email authentication problem?

Hi,

I have the same problem with Thunderbird yet Outlook works!? WTF?? :? :?
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

email authentication problem?

unable to log on to send e-mail

repeatedly asked for email account password.

using imap and relay.plus.net, well trying to anyway.

A
channel
Grafter
Posts: 697
Registered: 03-09-2007

email authentication problem?

Is this a recognised problem/is anything being done about it?

I have the same problem as an earlier poster... Outlook will send, Thunderbird will not.
channel
Grafter
Posts: 697
Registered: 03-09-2007

email authentication problem?

Bah! Just found the answer here:

http://portal.plus.net/central/forums/viewtopic.php?t=47761&highlight=thunderbird

Apparently you need to disable the username and password? Worked for me.