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e-mail problems more than "a" usernames?

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e-mail problems more than "a" usernames?

Is PN aware the e-mail problems are affecting more customers than those with usernames beginning "a?"Or do I have a different problem? No e-mail for couple days. I read it's because the "a" accounts have been transfered to new system. Which wouldn't affect me. So is there something else going on?

Do I need to let PN know I don't have e-mail (and clog up their customer "support" - humph! - even more) or are they already aware and working on it?

Apologies if this has already been answered.

Thank

Clare
5 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

e-mail problems more than "a" usernames?

Hi

The recent problems are affecting a cross-section of our customer base, not just those beginning with 'a'. The authentication issues should be resolved today. Please visit the Service Status page for more information:

http://portal.plus.net/supportpages.html?a=2
stonechat
Grafter
Posts: 110
Registered: 30-07-2007

Email problems

The problems are weird, because most mailboxes are working now, but I still have on e mailbox that won't authenticate

Bob
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e-mail problems more than "a" usernames?

Same here. I have two email boxes working, but two that fail the password verification stage. Odd. :?
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email address

Can anybody help me please
I have been with PN for about 4 years now, and about 3 to 4 months ago somebody used my email address and it is being bombarded with spam from MAILER DOMAIN failure to send message and also with postmaster the same thing.
I have a spam filter insitu which copes with the bulk of it but I still get bombarded with these unwanted spam mails.
I have contacted support who sent me the link for changing or getting a new address but it is like double dutch to me.
Anybody who can assist in giving me the lay mans terms in plain good old english please help
thanks
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e-mail problems more than "a" usernames?

PN has 2 options for spam.

Option 1 Blackhole a mailbox so anything sent to this mailbox will not be delivered to you. Normally this will be your default mailbox.
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The mailbox alias is the part of the address before the @ sign, e.g. anythingyoulike@username.plus.com and if you host a domain, anythingyoulike@domain.co.uk.


Options 2 Block emails from a specific domain
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You can setup our mail system to block email sent from a specific web address or domain, e.g. badspam@badspam.com or @badspam.com

Any emails sent from this location will be automatically deleted before they reach your mailbox.


You are the only person that can decide which is the better option.