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e-mail down ????

bobbygeorge
Grafter
Posts: 373
Registered: 30-07-2007

e-mail down ????

Is it just me or are the pop3 servers not responding ?Huh
26 REPLIES
ziggx
Grafter
Posts: 37
Registered: 26-07-2007

e-mail down ????

hmmm.. same problem here -- oh well, normal service has resumed...

ziggx
Community Veteran
Posts: 1,850
Registered: 04-04-2007

e-mail down ????

Hi there.

We are currently investigating reports of problems on our mail platform.

We'll update service status when we have more information.
Tigger
Grafter
Posts: 201
Registered: 12-06-2007

e-mail down ????

Normal service not resumed here!
TheFixer
Dabbler
Posts: 20
Registered: 05-08-2007

e-mail down ????

Email aint 'green' here either!
Community Veteran
Posts: 1,886
Registered: 05-04-2007

e-mail down ????

POP3 access definitely down for me too.

Maybe the status should be changed to amber/red till the full extent is known as it is still showing as Green status on PUG and Service Status.
alltheallens
Dabbler
Posts: 18
Registered: 14-09-2007

e-mail down ????

Definitely a problem - can't connect with either POP3 client or WebMail.
Service status still green, though.

Greybeard

(That's what my children call me;
it's a term of respect, apparently)
Community Veteran
Posts: 1,850
Registered: 04-04-2007

e-mail down ????

Hi all.

As stated above, we are currently investigating reports of problems with our mail servers, pop3 and imap.

The problem has been replicated and is currently being investigated by our call out networks team.

A service status message will go out shortly and will be updated going forward.

We apologise for any inconvenience caused and will endeavour to rectify this asap.
Saturn
Grafter
Posts: 732
Registered: 30-07-2007

e-mail down ????

Same here
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

e-mail down ????

Yup, me too Sad
Community Veteran
Posts: 1,850
Registered: 04-04-2007

e-mail down ????

Wink Its affecting all of us Smiley

We'll keep you posted.
Jon
Grafter
Posts: 76
Registered: 07-04-2007

e-mail down ????

Hi all,

A service status has been posted and the problem details published to the portal.
Please see:
http://www.plus.net/support/service/problems/problem.php?intProblemId=40528

and also:
http://status.plus.net
Community Veteran
Posts: 1,886
Registered: 05-04-2007

e-mail down ????

I have mail coming through now....
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

e-mail down ????

Is there any way of knowing if email sent around the time of the outage could have beeen lost?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

e-mail down ????

The problem only affected incoming mail not outgoing so unless it was sent to a PlusNet customer it won't have got caught up in the problem and even if it was no mail has been lost. Some incoming mail has been delayed, but the mail queues are pretty much back to normal now;

http://www.plus.net/support/network_performance/mail_queues.shtml

So pretty much all delayed mail will now have been delivered.