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customer support! is this a joke

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customer support! is this a joke

just thought i would post on here about trying to ring the customer support number to try and get a switch card added to my account. I finally got through the loop of menu's 99% of which point you to look at the website (this is the first place i would look for resolution of problems anyway), to be placed in a queue that the condescending digital voice told me that the average waiting time was over an hour! this is just ridiculous for a service company.

just cancelled my contract and going somewhere else instaed...ridiculous.
3 REPLIES
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customer support! is this a joke

Hmmm similar story here altho the "voice" told me 10mins wait and im STILL on hold after an hour!
All this after getting a dead line yesterday..

Guess why Im holding??

To cancel my account!
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customer support! is this a joke

I'm sure that there is no telephone support, it's all a myth. I was on hold for 90mins only for it to start ringing and then cut me off. It's beyond a joke. I've been waiting for 2 days for a simple answer on ticket 20043462 about a line fault and there is not way to get an answer from anyone.
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customer support! is this a joke

They have webcams into their customer services now.....

http://portal.plus.net/webcams/

Firstly, its TINY!!

Secondly, more empty desks than full ones

and...

Thirdly, it seems half the staff that are there ARENT working!!!!!


1hr 20mins and counting...... I WILL NOT GIVE UP!!!!!!!!!