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customer complaints

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customer complaints

where prey tell is this hiding in the system?

ofcom say that if you cant contact your ISP by phone email etc and they arent responding to your complaints/questions you should call them up and ask for thier comlaints proceedure, do you see the irony in that remark.

since i cant find it anywhere can some one please point me in the rite direction as i have to go thorugh fraudnets proceedure before they will take it up.
1 REPLY
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customer complaints

It's hiding in the help section, in fact in every section by typing "complaints procedure" into the search website box.

http://www.plus.net/support/customer_service/codeofpractice.shtml

Where the ofcom contact details are also located, along with the CISAS details.