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closing an account


closing an account

i have raised a ticket to close my account and plusnet have replied asking me to confirm that they can take the 70ish quid from my account for the modem and activation.

do i need to simply action and close the ticket? if not, who do i need to contact to let them know its ok to take the money?

its not very clear

Community Veteran
Posts: 14,469
Registered: 30-07-2007

closing an account

Action and reply giving your authority for the payment but do not close it. CS will then return the ticket with confirmation of closure I think, after payment has been taken.