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changes to plus net support

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changes to plus net support

why do I have to read a long email like the one sent on 12th April - it could have read:-

Due to the escalting cost of providing technical support, and training staff in new technologies, phone access to non-critical support will cost 50p a minute. For urgent calls relating to connection problems etc the Lo Call rate will still apply

I suppose they feel the need to soften us up before the final blow!!

Oddly I dont object to the proposed charges if they mean that support for critical issues will be even faster
2 REPLIES
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changes to plus net support

Is the ship sinking, watch out for ice berges
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

changes to plus net support

They can't spare enough crew away from the pumps to explain the fish outside the portholes! Wink