after 5/6 yrs as plusnet customer i need to look elsewhere for a service due to PN's failiure to complete my house move order...promised and old account cancelled 6/7... nothing and no-one seems to know why
catch 22...now have no broadband a/c so can't be given a MAC key to transfer to another provider
If you havent got a broadband account or even broadband on your line then you do not need a MAC key to move. You will need to have your line activated for which your new chosen ISP may or may not charge.
If you do have a broadband activated line already then you will have a account with which you can request your MAC Key.