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can't close tickets!!!!

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can't close tickets!!!!

"Sorry, you can only close tickets that you yourself have raised."
it was a ticket i raised...yet it won't let me close it.
i received a message today from you telling that u will look into my previous issue etc.....but the issue seeems to have been solved allready.....so how do i tell you?

for reference:
http://portal.plus.net/central/forums/viewtopic.php?t=34945&postdays=0&postorder=asc&start
16 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

can't close tickets!!!!

just a thought but did you ring up and raise it or did you raise it through the website?
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can't close tickets!!!!

through website.although the first timei contacted them was through phone....but this was a ticket i sent on friday where i was still experiencing downtime.....and with no downtime since then i guees my problem has been solved.
don't know how the heck am i supposed to inform them aout this.
do i have to waste half an hour on the phone to inform them?crazy.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

can't close tickets!!!!

just append a little note to the ticket saying you've resolved the problem?
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can't close tickets!!!!

Quote
just append a little note to the ticket saying you've resolved the problem?

how?
-action ticket
-your issue has been solved ?
-yes or no

if I select yes "Sorry, you can only close tickets that you yourself have raised." :roll:
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

can't close tickets!!!!

Hi,

If its a ticket that you've raised yourself, via Contact Us, then you'll be able to close it. However, if its an internally raised ticket then only an agent can close it off for you.

Having had a quick look at your account, it would appear that the only open ticket was raised by an agent, on your behalf.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

can't close tickets!!!!

Quote
Quote
just append a little note to the ticket saying you've resolved the problem?

how?
-action ticket
-your issue has been solved ?
-yes or no

if I select yes "Sorry, you can only close tickets that you yourself have raised." :roll:


Then you hit no and get the screen asking for more details!

Or you could raise a new ticket saying your previous problem is resolved but you can't close the ticket ;-)
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can't close tickets!!!!

Quote
Hi,

If its a ticket that you've raised yourself, via Contact Us, then you'll be able to close it. However, if its an internally raised ticket then only an agent can close it off for you.

Having had a quick look at your account, it would appear that the only open ticket was raised by an agent, on your behalf.

so question is....how do i close it?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

can't close tickets!!!!

You dont ;-) you need a CS bod to do it ;-)
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can't close tickets!!!!

Quote
if its an internally raised ticket then only an agent can close it off for you
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can't close tickets!!!!

so i need to stay on the phone for half an hour?
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

can't close tickets!!!!

Hi,

You could simply add a comment onto the open ticket, stating that your issue has been resolved and that the ticket can be closed off for you.
N/A

can't close tickets!!!!

Quote
so i need to stay on the phone for half an hour?


Nope presuming you can reply just say you think you've fixed it. That always used to result in a closed ticket. Smiley
N/A

can't close tickets!!!!

i've opened a new query under "other queries" asking to have my previous ticket closed.
that's ok?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

can't close tickets!!!!

Aye, that should do the trick ;-)