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can't access www.ryanair.com

Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

Anyone else having problems accessing www.ryanair.com using PNs DNS servers. It works fine using openDNS but all 4 PN DNS servers timeout looking it up.



C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.6.9
Server: ptn-cdns01.plus.net
Address: 212.159.6.9

DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: www.ryanair.com
Address: 62.73.129.180 <--- wrong IP, see last test


C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.6.9
Server: ptn-cdns01.plus.net
Address: 212.159.6.9

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to ptn-cdns01.plus.net timed-out

C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.6.10
Server: ptn-cdns02.plus.net
Address: 212.159.6.10

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to ptn-cdns02.plus.net timed-out

C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.13.49
Server: pth-cdns01.plus.net
Address: 212.159.13.49

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to pth-cdns01.plus.net timed-out

C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.13.50
Server: pth-cdns02.plus.net
Address: 212.159.13.50

Non-authoritative answer:
Name: www.ryanair.com
Address: 193.95.148.90 <--- it worked once!!!


C:\Documents and Settings\Peter>nslookup www.ryanair.com 212.159.13.50
Server: pth-cdns02.plus.net
Address: 212.159.13.50

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to pth-cdns02.plus.net timed-out

C:\Documents and Settings\Peter>nslookup www.ryanair.com
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: www.ryanair.com
Address: 193.95.148.90

63 REPLIES
Dev
Grafter
Posts: 198
Registered: 01-08-2007

can't access www.ryanair.com

Don't know, I only use OpenDNS. Cheesy
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

So do I but this was a problem for another PN customer I've been on the phone for an hour with, which I can reproduce. Looks like the PN DNS are not forwarding the request to ryanairs DNS servers.

If you do a lookup for ryanair.com it works, just not www.ryanair.com

C:\Documents and Settings\Peter>nslookup ryanair.com 212.159.13.50

Server: pth-cdns02.plus.net
Address: 212.159.13.50

Non-authoritative answer:
Name: ryanair.com
Address: 193.120.171.37


C:\Documents and Settings\Peter>nslookup ryanair.com 212.159.13.49
Server: pth-cdns01.plus.net
Address: 212.159.13.49

Non-authoritative answer:
Name: ryanair.com
Address: 193.120.171.37


C:\Documents and Settings\Peter>nslookup ryanair.com 212.159.6.10
Server: ptn-cdns02.plus.net
Address: 212.159.6.10

Non-authoritative answer:
Name: ryanair.com
Address: 193.120.171.37


C:\Documents and Settings\Peter>nslookup ryanair.com 212.159.6.9
Server: ptn-cdns01.plus.net
Address: 212.159.6.9

Non-authoritative answer:
Name: ryanair.com
Address: 193.120.171.37

Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

can't access www.ryanair.com

Looks like they might have changed their IP address, on my DNS server I get

colinux:/home/dave# host www.ryanair.com
www.ryanair.com has address 62.73.129.180

checking on their nameservers I get two different IP addresses 62.73.129.180 and 193.95.148.90.

colinux:/home/dave# dig @fr27dns.ryanair.com www.ryanair.com

; <<>> DiG 9.2.4 <<>> @fr27dns.ryanair.com www.ryanair.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14554
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.ryanair.com. IN A

;; ANSWER SECTION:
www.ryanair.com. 5 IN A 193.95.148.90

;; Query time: 42 msec
;; SERVER: 62.134.190.242#53(fr27dns.ryanair.com)
;; WHEN: Thu May 31 22:25:01 2007
;; MSG SIZE rcvd: 49

colinux:/home/dave# dig @fr17dns.ryanair.com www.ryanair.com

; <<>> DiG 9.2.4 <<>> @fr17dns.ryanair.com www.ryanair.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53941
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.ryanair.com. IN A

;; ANSWER SECTION:
www.ryanair.com. 5 IN A 62.134.190.240

;; Query time: 47 msec
;; SERVER: 193.95.148.92#53(fr17dns.ryanair.com)
;; WHEN: Thu May 31 22:25:18 2007
;; MSG SIZE rcvd: 49

colinux:/home/dave# dig @fr37dns.ryanair.com www.ryanair.com

; <<>> DiG 9.2.4 <<>> @fr37dns.ryanair.com www.ryanair.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50195
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.ryanair.com. IN A

;; ANSWER SECTION:
www.ryanair.com. 5 IN A 193.95.148.90

;; Query time: 30 msec
;; SERVER: 62.73.129.182#53(fr37dns.ryanair.com)
;; WHEN: Thu May 31 22:25:29 2007
;; MSG SIZE rcvd: 49
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

So why would all the PN nameservers timeout but openDNS and others I have tried never do and I can access the website fine using them?

In fact 11.150 & 13.150 timeout as well.

Somethings not right if I have to switch to someone elses DNS to access the website.
Neil_A
Grafter
Posts: 450
Registered: 04-04-2007

can't access www.ryanair.com

I had problems with Ryanair.com too last night.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

I raised a ticket on this last night: 22043276

The problem still exists this morning.
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

can't access www.ryanair.com

Hi Peter,

I've just picked up your ticket and forwarded it on to networks with some more information from internal testing. Hopefully we can get to the bottom of this asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

can't access www.ryanair.com

No access here either still timing out using PN servers

[EDIT]

And two minutes later its up again, no problem accessing now
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

Depends on which DNS server you hit...

13.50 is returning the correct result on multiple tests I have tried, 13.49, 6.9 & 6.10 still timeout.
Superuser
Superuser
Posts: 2,489
Thanks: 194
Fixes: 5
Registered: 06-04-2007

can't access www.ryanair.com

At work (Non PlusNet connection) our DNS is giving 62.73.129.180. The site is loading but is very slow.

Phil
Community Veteran
Posts: 2,849
Thanks: 156
Fixes: 2
Registered: 05-04-2007

can't access www.ryanair.com

DNS at work (non PN) is reporting 193.95.148.90
Hmm - speed seems ok here.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

Yes, they are the 2 IPs I have been seeing in my testing.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

can't access www.ryanair.com

On my work DNS I get:
Quote
Non-authoritative answer:
Name: www.ryanair.com
Address: 62.134.190.240
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 14,469
Registered: 30-07-2007

can't access www.ryanair.com

Yep, just been testing to ryanairs DNS servers and there are 3 IPs returned, all the ones listed above.

PN have returned my ticket saying its ryanairs DNS servers causing the problem but I have never had a timeout requesting an IP from them so I have bounced the ticket back saying look again. i.e. why should PNs DNS not return an IP (they timeout) when all the other DNS servers I have tried do return one of the 3 IPs.

Something not right here.